Ok, sounds good. I will CC you and Joey for visibility.
Best,
*John Janiga*
Senior Accounts Receivable Specialist
*john.janiga@thekey.com <john.janiga@thekey.com>*
*408-647-7538 *
TheKey.com <https://www.thekey.com/>
[image: TheKey] <https://homecareassistance.com/>
On Wed, May 1, 2024 at 1:39 PM Timothy Thomas <tt@thekey.com> wrote:
> Yes, that is fine.
>
>
> On Wed, May 1, 2024 at 1:19 PM John Janiga <john.janiga@thekey.com> wrote:
>
>> Hello Tim,
>>
>> I will have to request that the client provide proof of payments for the
>> invoices in question and see what the reply is.
>>
>> Is everyone ok with this ?
>>
>> *John Janiga*
>> Senior Accounts Receivable Specialist
>> *john.janiga@thekey.com <john.janiga@thekey.com>*
>> *408-647-7538 *
>> TheKey.com <https://www.thekey.com/>
>> [image: TheKey] <https://homecareassistance.com/>
>>
>>
>>
>> On Wed, May 1, 2024 at 9:25 AM Timothy Thomas <tt@thekey.com> wrote:
>>
>>> I just searched the bank for those amounts and the last transactions I
>>> see are
>>>
>>> December 8th for $1,182.25 tied to invoice number 51310
>>> December 7th for $1,182.25 tied to invoice number 51043
>>>
>>> I can't seem to pull up a search of all e-transfers from that email
>>> address, in case he sent a transfer for a different amount or combined
>>> multiple payments into one.
>>>
>>> On Wed, May 1, 2024 at 7:52 AM John Janiga <john.janiga@thekey.com>
>>> wrote:
>>>
>>>> Hello Cynthia,
>>>>
>>>> Before I reach back out to client Rachel Sasseville.
>>>>
>>>> Can we please confirm these invoices have not been paid.
>>>>
>>>> Invoice 01/23/2024 51894 Sasseville Rachel abbas.sadikot@mcgill.ca
>>>> 02/22/2024 etrsf 886.06
>>>> Invoice 11/28/2023 51219 Sasseville Rachel abbas.sadikot@mcgill.ca
>>>> 12/28/2023 etrsf 1,182.25
>>>> Invoice 12/12/2023 51396 Sasseville Rachel abbas.sadikot@mcgill.ca
>>>> 01/11/2024 etrsf 886.06
>>>> Thank you,
>>>>
>>>> *John Janiga*
>>>> Senior Accounts Receivable Specialist
>>>> *john.janiga@thekey.com <john.janiga@thekey.com>*
>>>> *408-647-7538 *
>>>> TheKey.com <https://www.thekey.com/>
>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>
>>>>
>>>>
>>>> On Tue, Apr 30, 2024 at 11:46 AM Joey Taylor <joey.taylor@thekey.com>
>>>> wrote:
>>>>
>>>>> abbas.sadikot@mcgill.ca
>>>>> <https://montreal.clearcareonline.ca/activity/send-email/>
>>>>> rasaz@sympatico.ca
>>>>>
>>>>> On Tue, Apr 30, 2024 at 11:34 AM John Janiga <john.janiga@thekey.com>
>>>>> wrote:
>>>>>
>>>>>> Sure thing, can you confirm the best email to use.
>>>>>>
>>>>>> *John Janiga*
>>>>>> Senior Accounts Receivable Specialist
>>>>>> *john.janiga@thekey.com <john.janiga@thekey.com>*
>>>>>> *408-647-7538 *
>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Tue, Apr 30, 2024 at 11:32 AM Timothy Thomas <tt@thekey.com>
>>>>>> wrote:
>>>>>>
>>>>>>> John,
>>>>>>>
>>>>>>> If Cynthia agrees, please send the client an email requesting
>>>>>>> proof of payment. CC Joey and I.
>>>>>>>
>>>>>>> Thanks!
>>>>>>>
>>>>>>> On Tue, Apr 30, 2024 at 11:20 AM John Janiga <john.janiga@thekey.com>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hello Timothy and Joey,
>>>>>>>>
>>>>>>>> I can but would only be able to speak to what payments we have
>>>>>>>> received, which I believe we have provided a few times now via client
>>>>>>>> statement.
>>>>>>>>
>>>>>>>> It really falls now on the client to prove these transactions have
>>>>>>>> been sent and withdrawn from his account or provide a PAD or credit card
>>>>>>>> that we may initiate charges from.
>>>>>>>>
>>>>>>>> Can the client provide these proof of payments which Cynthia states
>>>>>>>> we have not received ?
>>>>>>>>
>>>>>>>> @Cynthia Lum <clum@thekey.com> Just to confirm, Have we received
>>>>>>>> and posted all payments for Rachel Sasseville to date?
>>>>>>>>
>>>>>>>> *John Janiga*
>>>>>>>> Senior Accounts Receivable Specialist
>>>>>>>> *john.janiga@thekey.com <john.janiga@thekey.com>*
>>>>>>>> *408-647-7538 *
>>>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Tue, Apr 30, 2024 at 11:11 AM Timothy Thomas <tt@thekey.com>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> @John Janiga <john.janiga@thekey.com> Check Joey's response below.
>>>>>>>>>
>>>>>>>>> Can you call Sasserville and walk through his payments? If you
>>>>>>>>> need me on the call to review the bank deposits I can be there.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Tue, Apr 30, 2024 at 10:47 AM Joey Taylor <
>>>>>>>>> joey.taylor@thekey.com> wrote:
>>>>>>>>>
>>>>>>>>>> *Rochon:* Caregiver (Moji) will be bringing the cheques this week
>>>>>>>>>> *Sasseville*: Someone who has access to billing needs to call.
>>>>>>>>>> He is saying everything is paid. Not sure how I can dispute when I
>>>>>>>>>> dont have any information in front of me. I have been saying this for
>>>>>>>>>> months about this client.
>>>>>>>>>>
>>>>>>>>>> On Tue, Apr 30, 2024 at 9:44 AM Timothy Thomas <tt@thekey.com>
>>>>>>>>>> wrote:
>>>>>>>>>>
>>>>>>>>>>> Have you done anything on this yet?
>>>>>>>>>>>
>>>>>>>>>>> On Fri, Apr 26, 2024 at 11:04 AM John Janiga <
>>>>>>>>>>> john.janiga@thekey.com> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Hello Joey and Tim,
>>>>>>>>>>>>
>>>>>>>>>>>> Here are the current overdue invoices for Gerard Rochon and
>>>>>>>>>>>> Rachel Sasseville. Can you please provide an update on payment status.
>>>>>>>>>>>>
>>>>>>>>>>>> Invoice 01/30/2024 51974 Rochon Gerard
>>>>>>>>>>>> daniele.rochon@videotron.ca 02/29/2024 Chq 1,020.50 1,020.50
>>>>>>>>>>>> Invoice 02/06/2024 52057 Rochon Gerard
>>>>>>>>>>>> daniele.rochon@videotron.ca 03/07/2024 Chq 1,020.50 1,020.50
>>>>>>>>>>>> Invoice 02/13/2024 52138 Rochon Gerard
>>>>>>>>>>>> daniele.rochon@videotron.ca 03/14/2024 Chq 1,034.53 1,034.53
>>>>>>>>>>>> Invoice 02/20/2024 52216 Rochon Gerard
>>>>>>>>>>>> daniele.rochon@videotron.ca 03/21/2024 Chq 1,048.55 1,048.55
>>>>>>>>>>>> Invoice 01/16/2024 51807 Rochon Gerard
>>>>>>>>>>>> daniele.rochon@videotron.ca 02/15/2024 Chq 1,020.50 1,020.50
>>>>>>>>>>>> Invoice 01/23/2024 51890 Rochon Gerard
>>>>>>>>>>>> daniele.rochon@videotron.ca 02/22/2024 Chq 1,030.00 1,030.00
>>>>>>>>>>>> Invoice 01/23/2024 51894 Sasseville Rachel
>>>>>>>>>>>> abbas.sadikot@mcgill.ca 02/22/2024 etrsf 886.06 886.06
>>>>>>>>>>>> Invoice 11/28/2023 51219 Sasseville Rachel
>>>>>>>>>>>> abbas.sadikot@mcgill.ca 12/28/2023 etrsf 1,182.25 1,182.25
>>>>>>>>>>>> Invoice 12/12/2023 51396 Sasseville Rachel
>>>>>>>>>>>> abbas.sadikot@mcgill.ca 01/11/2024 etrsf 886.06 886.06
>>>>>>>>>>>> Thank you both for your assistance.
>>>>>>>>>>>> *John Janiga*
>>>>>>>>>>>> Senior Accounts Receivable Specialist
>>>>>>>>>>>> *john.janiga@thekey.com <john.janiga@thekey.com>*
>>>>>>>>>>>> *408-647-7538 *
>>>>>>>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>>>>>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> --
>>>>>>>>>>> Tim Thomas
>>>>>>>>>>> Head of Canada Division
>>>>>>>>>>> *Please note my email has changed:*
>>>>>>>>>>> tt@TheKey.com <tt@thekey.com>
>>>>>>>>>>> (514) 591-9387
>>>>>>>>>>> TheKey.ca <https://www.thekey.ca/>
>>>>>>>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>>>>
>>>>>>>>>> Joey Taylor
>>>>>>>>>>
>>>>>>>>>> *Directeur Général/**General Manager*
>>>>>>>>>>
>>>>>>>>>> 514-907-5065
>>>>>>>>>>
>>>>>>>>>> TheKey.ca <https://thekey.ca/>
>>>>>>>>>>
>>>>>>>>>> [image: TheKey]
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>> Tim Thomas
>>>>>>>>> Head of Canada Division
>>>>>>>>> *Please note my email has changed:*
>>>>>>>>> tt@TheKey.com <tt@thekey.com>
>>>>>>>>> (514) 591-9387
>>>>>>>>> TheKey.ca <https://www.thekey.ca/>
>>>>>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>> Tim Thomas
>>>>>>> Head of Canada Division
>>>>>>> *Please note my email has changed:*
>>>>>>> tt@TheKey.com <tt@thekey.com>
>>>>>>> (514) 591-9387
>>>>>>> TheKey.ca <https://www.thekey.ca/>
>>>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>>>
>>>>>>
>>>>>
>>>>> --
>>>>>
>>>>> Joey Taylor
>>>>>
>>>>> *Directeur Général/**General Manager*
>>>>>
>>>>> 514-907-5065
>>>>>
>>>>> TheKey.ca <https://thekey.ca/>
>>>>>
>>>>> [image: TheKey]
>>>>>
>>>>
>>>
>>> --
>>> Tim Thomas
>>> Head of Canada Division
>>> *Please note my email has changed:*
>>> tt@TheKey.com <tt@thekey.com>
>>> (514) 591-9387
>>> TheKey.ca <https://www.thekey.ca/>
>>> [image: TheKey] <https://www.thekey.com/>
>>>
>>