--0000000000000edba005f0d5c707 Content-Type: text/plain; charset="UTF-8" Hi all, Talking with Angie today regarding the calls that come into the office at each location being majority for the staffing specialist from clients or caregivers regarding schedules request and/or changes. In my offices, majority of calls from clients are for the staffing specialist. over 70% I was curious if others felt that the majority of the call volume that came in from our clients (and caregivers!) were for the staffing specialist specifically regarding changes or updates to their schedule? Or do you feel like they are calls your client success manager should/could be fielding? Appreciate insight and feedback Thanks! -- Beth Ann Rosario *Regional Director VA/NC* *919.899.5543* [image: TheKey] -- You received this message because you are subscribed to the Google Groups "Northeast/Canada Regional Operation Directors" group. To unsubscribe from this group and stop receiving emails from it, send an email to northeastcanada-regional-operation-directors+unsubscribe@thekey.com. To view this discussion on the web visit https://groups.google.com/a/thekey.com/d/msgid/northeastcanada-regional-operation-directors/CA%2BzCZv7H1cTiBMsRaA-2GmvCaWB99rnti7ryyygRGVwicVcY7g%40mail.gmail.com. For more options, visit https://groups.google.com/a/thekey.com/d/optout. --0000000000000edba005f0d5c707 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi all, Talking with Angie tod= ay regarding the calls that come into the office at each location being maj= ority for the staffing specialist from clients or caregivers regarding sche= dules request and/or changes. In my offices, majority of calls from clients= are for the staffing specialist. over 70%=C2=A0 I was curious if others felt that the majority of = the call volume that came in from our clients (and caregivers!) =C2=A0were = for the staffing specialist specifically regarding changes or updates to th= eir schedule? Or do you feel like they are calls your client success manage= r should/could be fielding? Appreciate insight and feedback=C2=A0 = Thanks!=C2=A0 -- Beth Ann Rosario Regional Director VA/NC 919.899.5543 = -- You received this message because you are subscribed to the Google Groups &= quot;Northeast/Canada Regional Operation Directors group. To unsubscribe from this group and stop receiving emails from it, send an e= mail to northeastcanada-regional-operation-directors+unsubscrib= e@thekey.com . To view this discussion on the web visit https://groups.google.com/a/thekey.com/d/msgi= d/northeastcanada-regional-operation-directors/CA%2BzCZv7H1cTiBMsRaA-2GmvCa= WB99rnti7ryyygRGVwicVcY7g%40mail.gmail.com . For more options, visit https://groups.google.com/a/thekey.com/d/optout . --0000000000000edba005f0d5c707--