Re: Fresh Desk Queue modification of New Email Account - [#794616]

--000000000000619ed2061912985e Content-Type: multipart/alternative; boundary="000000000000619ed1061912985d" --000000000000619ed1061912985d Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you @Elizabeth Clark ! To recap our call earlier, Tim will be sending out communication to the impacted clients to notify them of this change that will go into effect *Monday, June 3rd.* Does this timeline work for you? *Hey, @Timothy Thomas * - Do you want to do any functional testing with this? Thank you! -- *Alyson Rohane* Senior Continuous Improvement Analyst alyson.rohane@thekey.com On Wed, May 22, 2024 at 9:42=E2=80=AFAM wrote: > + Alyson to confirm this is up and running and/or if we should test it. > > > > Elizabeth Clark > > Director > > > > > > > > *From:* Timothy Thomas > *Sent:* Thursday, May 16, 2024 7:19 AM > *To:* Aaron Worob > *Cc:* eclark@thekey.com; lisa.barker@thekey.com; laszlo.kovacs@thekey.com > *Subject:* Re: Fresh Desk Queue modification of New Email Account - > [#794616] > > > > We're all set, the etransfer@thekey.com is now connected to autodeposit > to the Vancouver BMO account. > > > > On Thu, May 16, 2024 at 10:15=E2=80=AFAM Aaron Worob wrote: > > Hi Tim, > > > > I see the message came through to the FreshDesk Payment Application queue= . > > > > [image: Image removed by sender.] > > > > Thank you, > > Aaron Worob > > Network/Systems Administrator > > *aaron.worob@thekey.com* > > [image: Image removed by sender. TheKey] > > On Thu, 16 May at 7:14 AM , Timothy Thomas wrote: > > Ok I've resent the verification, I'm not seeing it in the inbox yet... > > > > On Thu, May 16, 2024 at 10:06=E2=80=AFAM Aaron Worob wrote: > > Hi Tim, > > > > I found the source of our error, and I believe if you can re-send the > message from the bank it will go through to the FreshDesk queue now. The > original e-mail group was setup to refuse messages from external senders. > This is the default behavior in Google when creating a Group. Since the > messages are going directly to a mailbox now, they won't be refused by th= at > permissions setting. > > > > Can you please try re-sending the message through the bank? > > > > Thank you, > > Aaron Worob > > Network/Systems Administrator > > *aaron.worob@thekey.com* > > [image: Image removed by sender. TheKey] > > On Thu, 16 May at 7:02 AM , Aaron Worob wrote: > > Hi Tim: > > > > I see a few e-mails from INTERAC e-transfer that have an error message, > and were not delivered. I'm looking into the error message, and will let > you know as soon as I have an update. > > > > Thank you, > > Aaron Worob > > Network/Systems Administrator > > *aaron.worob@thekey.com* > > [image: Image removed by sender. TheKey] > > On Thu, 16 May at 6:58 AM , Timothy Thomas wrote: > > Hi Aaron, > > > > I have to send a verification email to this address from our bank and it > doesn't seem to be getting through. Is there a spam folder or filter of > some sort that could be blocking it? > > > > > > > > -- > > *Tim Thomas* > > Head of Canada Division > > *Please note my email has changed:* > > tt@TheKey.com > > (514) 591-9387 > > *TheKey.ca* > > [image: Image removed by sender. TheKey] > > 794616:611100 > > > > > -- > > *Tim Thomas* > > Head of Canada Division > > *Please note my email has changed:* > > tt@TheKey.com > > (514) 591-9387 > > *TheKey.ca* > > [image: Image removed by sender. TheKey] > > > --000000000000619ed1061912985d Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you=C2=A0 @Elizabeth Clark ! To recap our call earlier, Tim will be sending out c= ommunication=C2=A0to the impacted clients to notify them of this change tha= t will go into effect Monday, June 3rd. Does this timeline work for = you? Hey, @Timothy Thomas =C2=A0- Do you want to do any functional testing with this?=C2= =A0 Thank you! -- Alyson Rohane Senior Conti= nuous Improvement Analyst=C2=A0 alyson.rohane@thekey.com On Wed, May 22, 2024 at 9:42= =E2=80=AFAM eclark@thekey.com &= gt; wrote: + Alyson to confirm this is u= p and running and/or if we should test it. =C2=A0 Elizabeth=C2=A0Clark=C2=A0 = Director =C2=A0 =C2=A0 = =C2=A0 From: Timothy Thomas tt@thekey.com Sent: Thursday, May 16, 2024= 7:19 AM To: Aaron Worob itsupport@thekey.com Cc: eclark@thekey.com ; lisa.barker@thekey.com= ; laszlo.= kovacs@thekey.com Subject: Re: Fresh Desk Queue modification = of New Email Account - [#794616] =C2=A0 We&#39;re al= l set, the etrans= fer@thekey.com is now connected to autodeposit to the Vancouver BMO acc= ount. =C2=A0 On Thu, May 16, 2024 at 10:15<span style= =3D"font-fami