--000000000000021fd60624ff9cab Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Sounds good, thanks! On Mon, Oct 21, 2024 at 12:54=E2=80=AFPM Timothy Thomas wro= te: > Thanks for closing the loop. > > I set time for us on Wednesday. We should have everything finalized for > the new incentive plans by then. > > On Mon, Oct 21, 2024 at 11:52=E2=80=AFAM Alysce Craig > wrote: > >> Hi Tim, >> >> Yes I was able to touch bae with Kelly. She knows my role and has my cel= l >> in the event she feels like she is unable to get in touch with us in a >> timely manner. I will say that she is CST in Chicago and says that she h= as >> called at the end of the day, she is probably rolling into the contact >> center because of the time difference. >> >> I reached out to Jeannie to see if a call can be set up so that she can >> understand the LTC billing aspect. She said that she's been doing it >> the last year or longer because when we tried it was denied, but she did= n't >> have any other information. >> >> She did say that even with turnover all of the caregivers have been good= , >> but she wanted more consistency. >> >> All in all the conversation was good and I believe she will be less >> stressed if we can figure out the LTC billing for her. >> >> Were you able to look at your calendar to see when we can meet this week= ? >> >> Thanks, >> >> Aysce. >> >> On Tue, Oct 15, 2024 at 9:41=E2=80=AFAM Timothy Thomas w= rote: >> >>> Hi Alysce. >>> >>> Could you please dig into this one and let me know what's going on. >>> >>> Thanks, >>> >>> -- >>> >>> *Tim Thomas* >>> Head of Midwest & Canada Divisions | *TheKey* >>> Mobile: 514.591.9387 >>> [image: TheKey] >>> >> --000000000000021fd60624ff9cab Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Sounds good, thanks!=C2=A0 On Mon, Oct 21, 2024 at 12:5= 4=E2=80=AFPM Timothy Thomas tt@thekey.= com wrote: Thanks for closing the loop. I set t= ime for us on Wednesday. We should have everything finalized for the new in= centive plans by then. On Mon, Oct 21, 2024 at 11:52=E2=80=AFAM Alys= ce Craig a= lysce.craig@thekey.com wrote: Hi Tim, Yes I was able to touch bae with Kelly. She knows my role and has m= y cell in the event she feels like she is unable to get in touch with us in= a timely manner. I will say that she is CST in Chicago and says that she h= as called at the end of the day, she is probably rolling into the contact c= enter because of the time difference.=C2=A0 I reac= hed out to Jeannie to see if a call can be set up so that she can understan= d the LTC billing aspect. She said that she's been doing it the=C2=A0la= st year or longer because when we tried it was denied, but she didn't h= ave any other information.=C2=A0 She did say that = even with turnover all of the caregivers have been good, but she wanted mor= e consistency.=C2=A0 All in all the conversation w= as good and I believe she will be less stressed if we can figure out the LT= C billing for her.=C2=A0 Were you able to look at = your calendar to see when we can meet this week? T= hanks, Aysce.=C2=A0 On Tue, Oct 15, 2024 at 9= :41=E2=80=AFAM Timothy Thomas tt@thekey.com wrote: Hi Alysce. Cou= ld you please dig into this one and let me know what's going on. Thanks, -- Tim Thomas Head of Midwest Canada Divisions |=C2=A0 TheKey Mobile: 514.591.9387 --000000000000021fd60624ff9cab--