Can you send us the docs this particular client and the caregivers signed
and then we can go from there? Thanks.
Steve Koyanagi
Assistant General Counsel
* Please note my email has changed: *
skoyanagi@thekey.com <https://brand.thekey.com/esg/skoyanagi@thekey.com>
650-722-6476
TheKey.com <https://www.thekey.com/>
[image: TheKey] <https://homecareassistance.com/>
On Tue, Jun 4, 2024 at 8:01 AM Timothy Thomas <tt@thekey.com> wrote:
> Hi,
>
> I would like to discuss our options with respect to the email below.
>
> ---------- Forwarded message ---------
> From: Joey Taylor <joey.taylor@thekey.com>
> Date: Tue, Jun 4, 2024 at 10:58 AM
> Subject: Pierre Jeanniot
> To: Timothy Thomas <tt@thekey.com>, Maria Licoudis <mlicoudis@thekey.com>
>
>
> Good Morning,
>
> The client has been reducing hours for the last few months by cutting a
> day. They started at 7 days and went down to 3. Now, they want to get rid
> of the remaining 3 days (they made up a lie about the caregiver getting an
> "executive position").
>
> Maria had been calling non-stop and the assistant Susan has been ignoring
> her. I guess yesterday, she got spooked by all the calls and panicked that
> we found out. The caregiver in the afternoon emailed us that he was no
> longer taking that job and can now work his schedule.
>
> This morning, one of the caregivers we had offered for the client (to
> replace the caregiver above) called the office and said that Susan called
> him and asked him to come work privately. He advised the office as per his
> consent.
>
> Finally, there is a 3rd caregiver who used to work with that client over
> the weekends that we also believe was taken to work privately. We had
> called him yesterday to offer him another job but he said he is in school.
>
> Not sure how we should confront Susan and if the family is aware and if
> they should be involved?
> --
>
> Joey Taylor
>
> *Directeur Général/**General Manager*
>
> 514-907-5065
>
> TheKey.ca <https://thekey.ca/>
>
> [image: TheKey]
>
>
> --
> Tim Thomas
> Head of Canada Division
> *Please note my email has changed:*
> tt@TheKey.com <tt@thekey.com>
> (514) 591-9387
> TheKey.ca <https://www.thekey.ca/>
> [image: TheKey] <https://www.thekey.com/>
>