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Re: Tracking Exceptions Spreadsheet

From
Angie Markwell <angie.markwell@thekey.com>
To
Timothy Thomas <tt@thekey.com>
CC
Benjamin Lewis <benjamin.lewis@thekey.com>, Audra Williams <audraw@thekey.com>, Jennifer Piper <jennifer.piper@thekey.com>, Kimberly Guerci <kguerci@thekey.com>, Kim Kranwinkel <kimberly.kranwinkel@thekey.com>, Beth Ann Rosario <bethann.rosario@thekey.com>, Carol Miller <carol.miller@thekey.com>, Paul Kahn <paul.kahn@thekey.com>
Date
Fri, 31 Mar 2023 21:12:45 -0400
Folder
INBOX
Everyone else should have completed today. Please confirm

On Fri, Mar 31, 2023 at 3:37 PM Timothy Thomas <tt@thekey.com> wrote:

> My updates have been added.
>
> On Fri, Mar 31, 2023 at 2:54 PM Benjamin Lewis <benjamin.lewis@thekey.com>
> wrote:
>
>> It looked like someone had deleted out the headers, or sorted
>> incorrectly. I just updated the file to have those headers.
>>
>> For cancellations, if the client is going to be deactivated in Clearcare,
>> we can use that from a reporting perspective to indicate clients who
>> cancelled. But if you want to call out those that specifically cancelled as
>> a result of the pricing increase, I have added that in there.
>>
>> On Fri, Mar 31, 2023 at 11:46 AM Audra Williams <audraw@thekey.com>
>> wrote:
>>
>>> I am adding in the RD's so that they know when this is completed.
>>>
>>> Best,
>>>
>>> On Fri, Mar 31, 2023 at 11:35 AM Audra Williams <audraw@thekey.com>
>>> wrote:
>>>
>>>> Hi Ben!
>>>>
>>>> Can we please add 3 columns to this
>>>> <https://docs.google.com/spreadsheets/d/1DwGf35Y49_-YJhy7xoLsgRAdoe4R03IArIigtf-w_mM/edit?usp=sharing> spreadsheet
>>>> you created so that the teams can place the reasoning behind the exceptions
>>>> for Paul and Angie to have visibility.
>>>>
>>>>    - Cancellations
>>>>    - Comments (exceptions)
>>>>    - Final Exception Rate
>>>>
>>>> Best,
>>>>
>>>> --
>>>> Audra Williams
>>>> Director, Divisional Operations
>>>> *Please note my email has changed:*
>>>> audraw@TheKey.com
>>>> <https://brand.thekey.com/esg/Audra.Williams@TheKey.com>
>>>> (425) 757-7027
>>>> TheKey.com <https://www.thekey.com/>
>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>
>>>
>>>
>>> --
>>> Audra Williams
>>> Director, Divisional Operations
>>> *Please note my email has changed:*
>>> audraw@TheKey.com
>>> <https://brand.thekey.com/esg/Audra.Williams@TheKey.com>
>>> (425) 757-7027
>>> TheKey.com <https://www.thekey.com/>
>>> [image: TheKey] <https://homecareassistance.com/>
>>>
>>
>
> --
> Tim Thomas
> Head of Canada Division
> *Please note my email has changed:*
> tt@TheKey.com <tt@thekey.com>
> (514) 591-9387
> TheKey.ca <https://www.thekey.ca/>
> [image: TheKey] <https://www.thekey.com/>
>

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