Great! I see that MV Staywell is now an SAP. Thank you.
On Mon, Nov 17, 2025 at 11:07 AM Timothy Thomas <tt@thekey.com> wrote:
> fixed it. thank you.
>
> On Mon, Nov 17, 2025 at 11:54 AM Maximiliano Ibáñez <
> salesforcesupport@homecareassistance.com> wrote:
>
>> Hi Chris,
>> The account is still pending approval, once approved it should show the
>> Assign as SAP button,
>>
>> https://homecareassistance.lightning.force.com/lightning/r/Account/001UH00000fQF5WYAW/related/ProcessSteps/view
>> This link leads to the approval, so Timothy can take a look,
>> Max
>>
>> On Mon, 17 Nov at 11:48 AM , Chris Brown <chris.brown@thekey.com> wrote:
>> Good morning,
>>
>> Just following up on this. Manor Village - Staywell still does not allow
>> me to request it be assigned as an SAP.
>>
>> Thanks,
>>
>> On Fri, Nov 14, 2025 at 8:42 AM Maximiliano Ibáñez <
>> salesforcesupport@homecareassistance.com> wrote:
>>
>>> Hi Chris,
>>> That account is also pending approval from Timothy,
>>> Max
>>>
>>> On Fri, 14 Nov at 10:39 AM , Chris Brown <chris.brown@thekey.com>
>>> wrote:
>>> Good Morning.
>>>
>>> One of the two issues has been solved, but not both.
>>>
>>> Verve Riverwalk is good... Manor Village - Staywell still does not allow
>>> me to request it be assigned as an SAP. Can you please investigate this
>>> remaining issue?
>>>
>>> Thank you.
>>>
>>> On Fri, Nov 14, 2025 at 6:21 AM Salesforce Support <
>>> salesforcesupport@homecareassistance.com> wrote:
>>>
>>>> Hi Chris,
>>>> We have marked your ticket as Resolved. Please check your ticket.
>>>> Your Ticket id : 1290095
>>>> Ticket URL: https://hca.freshdesk.com/helpdesk/tickets/1290095
>>>> If you think the problem is not resolved, please reply to this email
>>>> and we will investigate further.
>>>>
>>>>
>>>
>> 1290095:611100
>>
>