Re: Cell Phone - [#889675]

Hi Liz,      Open the App Store and then click on the circle in the top right, there should be an option to create an Apple ID.  Use this method.  Two other users had the same error today and they were able to create the ID this way.        Thanks,      Craig Ackerson

                            On
                            Wed, 7 Aug at  4:52 PM
                            ,  Liz Hamilton <liz.hamilton@thekey.com>  wrote:

 Hi Craig,

 I’ve tried to create the Apple ID but everytime it gets to the page where it says to veify my email a message pops up saying “we’ve run into a problem, please try again later”. Not sure how to fix this.

Get Outlook for iOS

 From: Craig Ackerson <itsupport@thekey.com>
Sent: Tuesday, August 6, 2024 2:44:41 PM
To: tt@thekey.com <tt@thekey.com>
Cc: ccartwright@thekey.com <ccartwright@thekey.com>; liz.hamilton@thekey.com <liz.hamilton@thekey.com>
Subject: Re: Cell Phone - [#889675]

 Hi Liz,

FedEx Tracking
 ID = 7777777777
Unlock
 Code = 159357

Phone
 Number = 647-406-7702

I have shipped
 an iPhone.  When you receive it please create an Apple ID using your @thekey.com email.  (https://support.apple.com/en-us/108647#:~:text=Create%20your%20Apple%20ID%20using,re%20signed%20out%20of%20iCloud.&text=Enter%20your%20payment%20method%20and%20billing%20information%2C%20then%20tap%20Next.)
  If you would like to schedule a time so that I can assist you please let me know.

 Thanks,

 Craig Ackerson

 On Thu, 1 Aug at 11:57 AM
, Sandeep Chaya Kumari Shiva Chaya Kumari Shiva Kumar <itsupport@thekey.com> wrote:

 Hi Timothy,

 Thank you for the information!
I will be escalating the ticket to the concerned team; they will assist you further.

 Warm Regards,

 Sandeep C S
 Service Desk Engineer
 Contact IT Support 8am-9pm est @ (888)838-1955 | hca.freshdesk.com
 TheKey.com

 On Thu, 1 Aug at 11:50 AM
, Timothy Thomas <tt@thekey.com> wrote:
 416, 647 or 905