--Apple-Mail=_BA2F1878-F8EA-4443-AE45-11549F3243F2 Content-Transfer-Encoding: quoted-printable Content-Type: text/plain; charset=utf-8 Thanks. > On Dec 22, 2022, at 12:16 PM, Cheryl Cartwright = wrote: > > Alessandro and I spoke and he said everything should be cleared up = with the bank now. He is going to call to double check and message me = back but we should be able to process payment through direct debit = today. I will confirm shortly. > > On Thu, Dec 22, 2022 at 10:43 AM Tim Thomas > wrote: > Hi Cheryl, > > I need you to follow up with a client by the name of Vidal Salvo. = They have been a good client since 2020 and pay by EFT however, recently = they had a payment rejected and when we finally reached the son = Alessandro, he said there was a freeze on his fathers account due to an = unpaid bill that the family wasnât aware of. He said they = expected the account to be unfrozen the next week and if not he would = pay by credit card. That was a couple of weeks ago. Maria tried = calling him and I sent email follow-ups but no response. > > Iâve attached summary statement. His outstanding balance is = approximately $17K. > > Thanks. > > Tim Thomas Sr. > Home Care Assistance (Montréal) > Tel: 514.726.7647 > tthomas@homecareassistance.com | = Homecareassistancemontreal.ca = > > > > > > > -- > Cheryl Cartwright > Regional, Client Success, Canada > Home Care Assistance > Office: 416-488-8777 > Toronto, ON (EST) > torontohomecareassistance.ca = > --- > Read Our Testimonials > Join Our Newsletter = > We Are Hiring! > > Champions of Longevity > ccartwright@homecareassistance.com = --Apple-Mail=_BA2F1878-F8EA-4443-AE45-11549F3243F2 Content-Transfer-Encoding: quoted-printable Content-Type: text/html; charset=utf-8 Thanks. On Dec 22, 2022, at 12:16 PM, = Cheryl Cartwright < ccartwright@thekey.com > wrote: Alessandro and I spoke and he said everything should be = cleared up with the bank now. He is going to call to double check and = message me back but we should be able to process payment through direct = debit today. I will confirm shortly. On Thu, Dec = 22, 2022 at 10:43 AM Tim Thomas < tthomas@thekey.com > wrote: Hi Cheryl, I need you to follow up with a client = by the name of Vidal Salvo. They have been a good client since = 2020 and pay by EFT however, recently they had a payment rejected and = when we finally reached the son Alessandro, he said there was a freeze = on his fathers account due to an unpaid bill that the family wasnâ= t aware of. He said they expected the account to be unfrozen the = next week and if not he would pay by credit card. That was a = couple of weeks ago. Maria tried calling him and I sent email = follow-ups but no response. Iâve attached summary statement. His = outstanding balance is approximately $17K. Thanks. <div = dir="auto" style="font-family: Helvetica; font-size: 12px; = font-style: normal; font-variant-caps: normal; font-weight: normal; = letter-spacing: normal; text-align: start;