--000000000000d62847063d46af7e Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable That is helpful to know Tim. Tala and I will escalate this with Wellsky again. I don't believe we had any issues in the last week though. On Fri, Aug 22, 2025 at 6:23â¯AM Timothy Thomas wrot= e: > Thanks Monica. Keep in mind that we need to move quickly with our VCH > referrals, therefore we can't wait to debug for more than 10-15 minutes. > > Best, > Tim > > On Thu, Aug 21, 2025 at 9:02â¯PM Monica Johnston > wrote: > >> Melissa / Tim, >> >> Sorry for the late reply but we did get confirmation from Wellsky on >> Monday that they have fixed all of the issues with the Canadian API that= we >> have reported to them over the last 4-5 weeks. So, you should not see th= is >> particular error going forward. That said, a new one did pop up last wee= k >> that Tala has flagged to them and they have not provided an ETA on yet. = So >> far it has only affected one client so it appears to be very intermitten= t. >> >> Please note that whenever an integration error does occur we do get a >> Freshdesk ticket created automatically and my team works through those. = If >> we can not work around the API issue then we get help from the Clearcare >> support team to manually either create or update/re-activate the client = in >> Clearcare. >> >> Let me know if you have any questions or concerns. >> >> Thanks, >> Monica >> >> On Thu, Aug 14, 2025 at 2:06â¯PM Renee Drobek >> wrote: >> >>> Hi Timothy & Melissa, >>> I'm looping in Monica from the Data Team as she oversees the Integratio= n >>> side. She is connecting with her team to see where the error is stemmin= g >>> from and we will be working together if there is anything that requires >>> joint resolution. I'll let Monica provide any updates her team has as t= hey >>> look into the issue. >>> >>> Thanks, Monica for your help! >>> >>> Here are some sample opportunities >>> >>> - Wendy Mcmanus: >>> https://homecareassistance.lightning.force.com/lightning/r/Opportuni= ty/006UH00000RsorVYAR/view >>> - Robert Smith: >>> https://homecareassistance.lightning.force.com/lightning/r/Opportuni= ty/006UH0000 >>> - David Lea: >>> https://homecareassistance.lightning.force.com/lightning/r/Opportuni= ty/006UH00000RkuinYAB/view >>> - Barbara Meek: >>> https://homecareassistance.lightning.force.com/lightning/r/Opportuni= ty/006UH00000RfrFNYAZ/view >>> >>> >>> -- >>> *Renee Drobek* >>> >>> Director of Sales & Marketing Systems | TheKey >>> >>> >>> >>> --000000000000d62847063d46af7e Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable That is helpful to know Tim. Tala and I will escala= te this with Wellsky again. I don't believe we had any issues in the la= st week though. On Fri, Aug 22, 2025 at 6:23â= ¯AM Timothy Thomas < tt@thekey.com > wrote: Thanks Monica. Keep in mind that we need to move quickly wi= th our VCH referrals, therefore we can't wait to debug for more than 10= -15 minutes. Best, Tim On Thu, Aug = 21, 2025 at 9:02â¯PM Monica Johnston < johnstonm@thekey.com > wrote: Melissa / Tim, Sorry for the late reply but we did get confirmation from Well= sky on Monday that they have fixed all of the issues with the Canadian API = that we have reported to them over the last 4-5 weeks. So, you should = not see this particular error going forward. That said, a new one did pop u= p last week that Tala has flagged to them and they have not provided an ETA= on yet. So far it has only affected one client so it appears to be very in= termittent. Please note that whenever an integration = error does occur we do get a Freshdesk ticket created automatically and my = team works thr