----==_mimepart_67507d1d12475_1c33fe3c31aa1bc390035d5 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Mikey,=C2=A0 I'm so sorry. =C2=A0I mixed up tickets. =C2=A0Too man= y client with incorrect CCAs on file. Yes, this works perfectly.=C2=A0 I= apologize. =E2=80=8B =E2=80=8B On Wed, 4 Dec at 11:00 AM , Lauri= e Simpson wrote:=C2=A0 Hi Mikey,=C2=A0 This finan= cial POA is not for Keith Weiss, signer of CCA. =C2=A0No, client does not= have outstanding balance. =C2=A0TheKey CCA is just not a current legal d= ocument. Thanks,=C2=A0 Laurie Simpson Thank you, = Laurie=C2=A0 Laurie Simpson TheKey, In Home Care for Seniors ltci@= thekey.com Long Term Care Insurance Customer Service - (855)-205-8007 L= ong Term Care Insurance Fax - (813) 693-5625 Finance Customer Service - = (866) 226-1702 TheKey.com Notice: This e-mail transmission may con= tain information that is proprietary, privileged and/or confidential and = is intended exclusively for the person(s) to whom it is addressed. This m= essage may also contain Protected Health Information (PHI) and must be tr= eated confidentially and handled in accordance with HIPAA and other feder= al and state privacy laws. Any use, copying, retention or disclosure by a= ny person other than the intended recipient or the intended recipient's d= esignees is strictly prohibited. If you are not the intended recipient or= their designee, please notify the sender immediately and delete this e-m= ail (and any accompanying attachments). On Wed, 4 Dec at 10:16 AM , Ti= mothy Thomas wrote:=C2=A0 Thanks Mikey. On Wed, Dec 4= , 2024 at 10:02=E2=80=AFAM Mikey Allen wrote: = Attached is the POA paperwork I was able to find which appears=C2=A0to = have all pages I will upload into CC. I dont see the original file I uplo= aded at the start of care in there anymore. Best, On Wed, Dec 4, 2= 024 at 9:51=E2=80=AFAM Timothy Thomas wrote: The client= is moving back to Illinois on Saturday and services will be cancelled.=C2= =A0 Is there an outstanding balance on their account?=C2=A0 On Tue= , Dec 3, 2024 at 7:15=E2=80=AFPM Melissa Reyes = wrote: @Timothy Thomas Please advise how you would like to proceed. W= ithout these items we cannot continue to provide services. Melissa = On Tue, Dec 3, 2024 at 10:40=E2=80=AFAM Jeannie Ortiz wrote: Good Day Team, Our CareScout LTC client, Joan Keeley, c= urrently does not have a valid Client Care Agreement (CCA) or Payment Aut= horization Form (PAF) on file with TheKey. These documents are essential = for the following reasons: Legal Compliance: The CCA and PAF are requi= red to ensure that all care services provided are in accordance with lega= l and regulatory standards. These documents outline the terms and conditi= ons of care, ensuring transparency and mutual understanding between the c= lient and TheKey. Authorization and Consent: The PAF is crucial for au= thorizing payments for the services provided. Without this authorization,= we cannot legally process payments, which can disrupt the continuity of = care services. Protection of Rights: Both the CCA and PAF protect the = client's and their family's rights by clearly defining the scope of servi= ces, responsibilities, and expectations. This helps prevent misunderstand= ings and ensures the client's needs are met effectively and efficiently. = The family may be hesitant to sign a new CCA or PAF or provide the nec= essary paperwork. We understand that this process can be daunting, but it= is crucial for providing high-quality care. =C2=A0As they are refusing, = I am reaching out to find out how you would like to proceed.=C2=A0 Thank= you for your attention to this matter. Thank You,=C2=A0 Jeannie= Ortiz Finance Onboarding & Experience Manager jeannie.ortiz@thekey.com= =C2=A0 Phone: 866-226-1702|Fax: 813-693-5625 |Email:=C2=A0ltci@thekey.co= m=C2=A0 On Wed, 27 Nov at 4:50 PM , Mikey Allen wrote:=C2=A0 Joan has dementia. 2nd POA =C2=A0is in Illinois w= here Joan is returning in December. Daughter Ann does not want to give ou= t sensitive information as she didn=E2=80=99t feel comfortable doing to w= hich is why she did not send the other two pages of the POA. Multiple att= empts have been made. If someone from billing or LTC wants to reach out a= nd attempt that could better explain this to her please feel free to do s= o. Thank you, Mikey Allen Client Success Manager Please note = my email has changed: michael.allen@thekey.com Office: (616) 942-2222 C= ell: (517) 273-8277 Have positive feedback? We'd love to share that wit= h the community:=C2=A0Leave a Google Review Here TheKey.com