--000000000000234ffa064d79d4a8 Content-Type: multipart/alternative; boundary="000000000000234ff8064d79d4a6" --000000000000234ff8064d79d4a6 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good Afternoon Donny, Apologies for the delay, I was on the road this AM and am just catching up on emails. We have no couple care clients in Montreal! We do have a live-in client, would that affect it? I have attached a report detailing all billed clients in February and the total hours. Let me know if you need anything else. Thank you again for looking into this, On Thu, Mar 19, 2026 at 4:33â¯PM Donny Deshotels wrote: > Hi Joey, > > I see you removed orientation hours. I wanted to make sure you saw all th= e > potential reasons for hours not showing in the dashboard. Below is from t= he > "Info" button tool tip. I think the main item i would point out is # 2 fo= r > couples care. It doesn't go into much explanation, but basically the way = we > are reporting is the caregiver is only being paid for the time they work > whereas in many/most cases we are double billing the hours for the couple= s > care (both clients). Could it be a variance due to these clients? > > If this still doesn't explain it, can you send me a detail report from > Wellsky (including clients and hours) and we will look into it. > > Important Notes about Paid Hours: > 1. Paid Hours are not fully reflected for the prior week until Wednesday > after billing team has finalized billing on Tuesday > 2. Paid Hours will be lower than billed hours for couples care clients > 3. Training/Orientation related paid hours are excluded > > Donny > VP, Data and Analytics > *225.916.9227 * > > > On Thu, Mar 19, 2026 at 11:28â¯AM Joey Taylor > wrote: > >> Good Morning Donny, >> >> I was trying to help my CGM better understand the February bonus plan, >> but I had a couple of questions due to some discrepancies in date. >> For the month of Feb: >> *Wellsky: *18,539 hours (I removed orientation hours) >> *Tableau: *17,619 hours >> *P&L: *18,196 hours >> >> Both Nikita and Melissa confirmed that all clients are linked to them in >> Wellsky (I had them double check). If you can provide insight into why t= he >> Tableau data is almost 1,000 hours off from Wellsky, it would be much >> appreciated. >> >> Thank you, >> >> Joey Taylor >> >> *Directeur Général/**General Manager* >> >> 514-907-5065 >> >> TheKey.ca >> >> [image: TheKey] >> > -- Joey Taylor *Directeur Général/**General Manager* 514-907-5065 TheKey.ca [image: TheKey] --000000000000234ff8064d79d4a6 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good Afternoon Donny, Apologies for the delay, I wa= s on the road this AM and am just catching up on emails. We have no couple = care clients in Montreal! We do have a live-in client, would that affect= it? I have attached a report detailing all billed clients in February and = the total hours. Let me know if you need anything else. T= hank you again for looking into this, On Thu, Ma= r 19, 2026 at 4:33â¯PM Donny Deshotels < donny.deshotels@thekey.com > wrote: Hi Joe= y, I see you removed orientation hours. I wanted t= o make sure you saw all the potential reasons for hours not showing in the = dashboard. Below is from the "Info" button tool tip. I think= the main item i would point out is # 2 for couples care. It doesn't go= into much explanation, but basically the way we are reporting is the careg= iver is only being paid for the time they work whereas in many/most cases w= e are double billing the hours for the couples care (both clients). Could i= t be a variance due to these clients? If this stil= l doesn't explain it, can you send me a detail report from Wellsky (inc= luding clients and hours) and we will look into it. = Important Notes about Paid Hours: <span style="font-family:"Trebuchet MS&