--00000000000056d40e05fa56ce77 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi - Just Wanted to double-check if this will meet your standards before we move forward.... *Description of the experience* - Receive a unique email with both French and English copy. - From Name & Email Subject - French copy immediately followed by English translation - Body Copy - Starts with French copy followed by English copy - Top of email should read in French, =E2=80=9CEnglish to follow=E2= =80=9D - Include in copy instructions to use the toggle - Question embedded in the email will only be in English - Opens survey to English copy. There is a language toggle in the top right that gives them the option to switch to French copy *Email Invitation Mock Up* From: Home Care Assistance Subject: Sondage de 1 minute =C3=A0 l'intention des nouveaux clients 1 Minu= te New Client Survey [image: Banner image] Ch=C3=A8re Lynn, Nous aimerions avoir vos commentaires sur votre exp=C3=A9rience avec nous jusqu'=C3=A0 maintenant. Il vous faudra environ 1 minute pour remplir ce so= ndage. Cette fa=C3=A7on de faire est diff=C3=A9rente, mais tout aussi importante q= ue de donner directement votre r=C3=A9troaction =C3=A0 votre =C3=A9quipe de soins= . Nous prendrons le temps de lire tous vos commentaires et nous vous r=C3=A9pondro= ns si n=C3=A9cessaire. Veuillez prendre note que vous recevrez un autre sondage d= e suivi dans une semaine. We would love your feedback on your experience with us so far. This survey will take approximately 1 minute to complete. This is different from, and just as important as, giving feedback directly to your care team. These surveys are used to ensure we are providing services that meet your needs. We will read all of your feedback and respond as necessary. Please expect another check-in survey in a week. Please rate your agreement with the following statement: TheKey is meeting my expectations Do Not Agree At All Completely Agree 0 1 2 3 4 5 6 7 8 9 10 Best regards, Tad Smith TheKey Chief Executive Officer Survey Support | Privacy Policy This survey invitation will expire on October 17, 2022 at 7:00 AM. Unsubscribe On Thu, Apr 20, 2023 at 3:26=E2=80=AFPM Alex Hodges wr= ote: > I drafted an option of how an survey email experience would look like for > all Montreal clients. In this example, it's the first survey they would > receive after starting service. There's a block of English text and then = a > French translation. Once they click into the survey, they'll have a toggl= e > button at the top right which will allow them to change the copy > from English to French. We would add in some instructions in the email > (both in French and English) about how to switch the language. > > Would something like this work to send to all Montreal clients? > > ---------- Forwarded message --------- > From: Email preview > Date: Thu, Apr 20, 2023 at 11:29=E2=80=AFAM > Subject: [TEST FROM MEDALLIA] 1 Minute New Client Survey > To: > > > [image: Banner image] > > Dear Lynn, > > We would love your feedback on your experience with us so far. This surve= y > will take approximately 1 minute to complete. > > This is different from, and just as important as, giving feedback directl= y > to your care team. These surveys are used to ensure we are providing > services that meet your needs. We will read all of your feedback and > respond as necessary. Please expect another check-in survey in a week. > > Nous aimerions avoir vos commentaires sur votre exp=C3=A9rience avec nous > jusqu'=C3=A0 maintenant. Il vous faudra environ 1 minute pour remplir ce > sondage. > > Cette fa=C3=A7on de faire est diff=C3=A9rente, mais tout aussi importante= que de > donner directement votre r=C3=A9troaction =C3=A0 votre =C3=A9quipe de soi= ns. Nous > prendrons le temps de lire tous vos commentaires et nous vous r=C3=A9pond= rons si > n=C3=A9cessaire. Veuillez prendre note que vous recevrez un autre sondage= de > suivi dans une semaine. > > Please rate your agreement with the following statement: TheKey is meetin= g > my expecta