----==_mimepart_68cbee47c6e09_1f43fe71f0b6dc81066466a Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Tim, The number affected is 316-369-2727. =C2=A0This number is not in= 8x8 and does not apply to any ring group. =C2=A0This number "lives" in I= nContact. =C2=A0When a caller presses Chicago's option 1 from the 8x8 IVR= menu, the caller is transferred to 316-369-2727 where the call then ring= s into an InContact Intakes queue.=C2=A0 This number specifically identif= ies that it is a Chicago Intake call. Thanks,=C2=A0 Mark Warner = =0D =0D On=0D Wed, 17 Sep at 5:05 PM=0D , TheKey Support wro= te:=0D =0D Only the calls that come in for the website or GMB.=C2=A0 GMB report att= ached for september=0D =0D =0D =0D =0D On Wed, Sep 17, 2025 at 4:50=E2=80=AFPM Timothy Thomas w= rote: =0D =0D =0D Ok, so not all inbound calls are recorded?=C2=A0 =0D =0D On Wed, Sep 17, 2025 at 4:30=E2=80=AFPM Phil Chanda wrote: =0D =0D =0D =0D see below for the chicago calls for thekey=C2=A0via callrail =0D =0D =0D =0D =0D =0D On Wed, Sep 17, 2025 at 4:21=E2=80=AFPM Timothy Thomas w= rote: =0D =0D =0D =0D Are we able to see any call attempts=C2=A0that occurred=C2=A0during this= period of time? Perhaps through call rail?=C2=A0@Phil Chanda=C2=A0? =0D =0D =0D On Wed, Sep 17, 2025 at 3:51=E2=80=AFPM Mark Warner wrote: =0D =0D =0D =0D =0D =0D =0D =0D Hi Diane,=C2=A0 =0D =0D =0D =0D This has been resolved.=C2=A0 It appears the InContact number associated= with the Chicago Intakes line is ringing busy for some reason.=C2=A0 I h= ave assigned an alternate inbound number and tested successfully.=C2=A0 P= lease try it for yourself and let me know if you have any continuing issu= es. =0D =0D =0D =0D Thanks,=C2=A0 =0D =0D Mark Warner =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D On=0D =0D Wed, 17 Sep at 3:47 PM=0D =0D , Shibam Karmakar wr= ote:=0D =0D =0D =0D =0D =0D Hi Diane,=C2=A0 =0D =0D =C2=A0 =0D =0D Your support ticket #1213471 has been escalated to our senior team to en= sure you receive the highest level of expertise and a swift resolution. Y= ou'll be contacted directly by a senior support specialist with updates a= nd further assistance. For real-time updates, feel free to click on https= ://hca.freshdesk.com/helpdesk/tickets/1213471. We appreciate your patienc= e and are here to ensure your satisfaction. =0D =0D =C2=A0 =0D =0D =0D =0D Thanks,=C2=A0 =0D =0D =0D =0D =0D =0D =0D =0D Shibam Karmakar =0D =0D Service Desk Engineer =0D =0D =0D =0D Contact IT Support 24*7 @ (888)838-1955=C2=A0|=C2=A0hca.freshdesk.com=0D =0D =0D =0D TheKey.com =0D =0D =0D =0D =C2=A0=0D =0D =0D =0D =0D =0D We are Happy to Assist You! =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D On=0D =0D Wed, 17 Sep at 3:31 PM=0D =0D , Diane Mockenhaupt wrote:=0D =0D =0D =0D =0D =0D Hello, =0D =0D =0D =0D When calling the Chicago main number, (847)853-7777 and selecting option= 1 - New Client a fast busy signal is received.=C2=A0 I tried calling fro= m both my work cell and my personal cell 20 minutes apart and the result = was the same - not connecting but receiving a fast busy=C2=A0signal. I co= ntacted our Intake Specialist and she confirms she has not received intak= e calls for Chicago.=C2=A0 We have had no New Leads since yesterday.=C2=A0= =C2=A0 =0D =0D When I select option 2=C2=A0 - existing=C2=A0client and option 3 - careg= iver are both connecting as expected. =0D =0D =0D =0D Thank you, =0D =0D Diane =0D =0D -- =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D Diane Mockenhaupt=0D =0D =0D =0D =0D =0D =0D =0D =0D =0D General Manager, Chicago Office and Michigan Office=0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D dmockenhaupt@thekey.com=0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D Mobile: (224) 808-0607 Office: (847) 853-7777 =0D=