--000000000000faa51805f5649257 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi all, I took the inquiry from the burnt out wife and scheduled the assessment several days later. The client was converted from Salesforce on February 13th once we had the signed documents in place. This was discussed in our daily Winnipeg/Calgary am meeting as needing to start as soon as possible. I received a private Slack message on February 21st from the scheduler asking for the client's address as it did not populate in ClearCare. A significant amount of time had lapsed before the conversion to an attempt at scheduling. Brian has been calling this family on almost a daily basis with updates and thanking them for their patience. FYI, this was a case that we won out over our main competitor. There are always two sides to every story, but from my perspective this is extremely frustrating. I am happy to discuss further if you would like. Sincerely, Dennis Fancy, BSP Care Solutions Manager *Please note my email has changed:* dfancy@thekey.com TheKey.com [image: TheKey] On Thu, Feb 23, 2023 at 2:59 PM Sharon Speirs wrote: > Hi there > From the scheduling side of things Shyanne has been told that the client > wants to start next week Sunday - Wednesday and she has given Brian a lis= t > of caregivers that have the right availability and he is calling them to > see if they are the right fit for the family as it sounds like they are > very particular in what they are wanting. Shyanne is waiting for the upda= te > from Brian today but he has shared they are starting some time next week > but was not concrete about the date. > Hope that helps > Sharon > > On Thu, Feb 23, 2023 at 12:35 PM Joey Taylor joey.taylor@homecareassistance.com> wrote: > >> Good Afternoon, >> >> This client (Pino) has been in Clear Care (converted from Sales Force on >> Feb 13th). The client wanted to start ASAP. Open shifts have been moved >> from week to week. This client is an elephant. Do we have a plan of acti= on >> for staffing this case? >> >> Thanks, >> >> *Joey Taylor* >> *Regional Care Solutions Manager/Directeur régional des solutions d= e >> soins* >> Home Care Assistance/Soins à domicile >> Office: 514-907-5065 >> Fax: 514-221-4265 >> 4464 Ste Catherine West >> Westmount, QC, H3Z1R7 >> HomeCareAssistanceMontreal.ca >> >> Read Our Testimonials >> >> We Are Hiring! >> >> >> Champions of Longevity >> > --000000000000faa51805f5649257 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi all, I took the inquiry from the bur= nt out wife and scheduled the assessment several days later. The client was= converted from Salesforce on February 13th once we had the signed document= s in place. This was discussed in our daily Winnipeg/Calgary am meeting as = needing to start as soon as possible. I received a private Slack message on= February 21st from the scheduler asking for the client's address as it= did not populate in ClearCare. A significant amount of time had lapsed bef= ore the conversion to an attempt at scheduling. Brian has been calling this family on almost a daily basis with updates= and thanking them for their patience. FYI, this was a case that we won out= over our main competitor. There are always two si= des to every story, but from my perspective this is extremely frustrat= ing. I am happy to discuss further if you would like. Sincerely, Dennis Fancy, BSP Care Solutions Manager Please note my email has changed: <font style="font-family:Arial,= Helvetica,sans-serif;font-size:14px;line-height:16px;color