This is a multipart message in MIME format. ------=_NextPart_000_032F_01DAA792.3839B220 Content-Type: multipart/alternative; boundary="----=_NextPart_001_0330_01DAA792.3839D930" ------=_NextPart_001_0330_01DAA792.3839D930 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Awesome, thank you! =20 From: Timothy Thomas =20 Sent: Thursday, May 16, 2024 7:19 AM To: Aaron Worob Cc: eclark@thekey.com; lisa.barker@thekey.com; laszlo.kovacs@thekey.com Subject: Re: Fresh Desk Queue modification of New Email Account - = [#794616] =20 We're all set, the etransfer@thekey.com = is now connected to autodeposit to the Vancouver BMO account. =20 On Thu, May 16, 2024 at 10:15=E2=80=AFAM Aaron Worob = > wrote: Hi Tim,=20 =20 I see the message came through to the FreshDesk Payment Application = queue.=20 =20 =20 Thank you, Aaron Worob Network/Systems Administrator aaron.worob@thekey.com =20 On Thu, 16 May at 7:14 AM , Timothy Thomas > wrote:=20 Ok I've resent the verification, I'm not seeing it in the inbox yet... =20 On Thu, May 16, 2024 at 10:06=E2=80=AFAM Aaron Worob = > wrote: Hi Tim,=20 =20 I found the source of our error, and I believe if you can re-send the = message from the bank it will go through to the FreshDesk queue now. The = original e-mail group was setup to refuse messages from external = senders. This is the default behavior in Google when creating a Group. = Since the messages are going directly to a mailbox now, they won't be = refused by that permissions setting.=20 =20 Can you please try re-sending the message through the bank?=20 =20 Thank you, Aaron Worob Network/Systems Administrator aaron.worob@thekey.com =20 On Thu, 16 May at 7:02 AM , Aaron Worob > wrote:=20 Hi Tim: =20 I see a few e-mails from INTERAC e-transfer that have an error message, = and were not delivered. I'm looking into the error message, and will let = you know as soon as I have an update.=20 =20 Thank you, Aaron Worob Network/Systems Administrator aaron.worob@thekey.com =20 On Thu, 16 May at 6:58 AM , Timothy Thomas > wrote:=20 Hi Aaron,=20 =20 I have to send a verification email to this address from our bank and it = doesn't seem to be getting through. Is there a spam folder or filter of = some sort that could be blocking it? =20 =20 =20 --=20 Tim Thomas Head of Canada Division Please note my email has changed: tt@TheKey.com (514) 591-9387 =09 TheKey.ca =20 794616:611100=20 =20 --=20 Tim Thomas Head of Canada Division Please note my email has changed: tt@TheKey.com (514) 591-9387 =09 TheKey.ca =20 =20 ------=_NextPart_001_0330_01DAA792.3839D930 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable <html xmlns:v=3D"urn:schemas-microsoft-com:vml" = xmlns:o=3D"urn:schemas-microsoft-com:office:office" = xmlns:w=3D"urn:schemas-microsoft-com:office:word" = xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" = xmlns=3D"http://www.w3.org/TR/REC-html40"> v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} <!-- /* Font Definitions */ @font-face {font-family:"Cambria Math"; panose-1:2 4 5 3 5 4 6 3 2 4;} @font-face {font-family:Calibri; panose-1:2 15 5 2 2 2 4 3 2 4;} @font-face {font-family:Aptos;} @font-face {font-family:Roboto; panose-1:2 0 0 0 0 0 0 0 0 0;} @font-face {font-family:fdtktid; panose-1:0 0 0 0 0 0 0 0 0 0;} @font-face {font-family:"Helvetica Neue";} /* Style Definitions */ p.MsoNormal, li.MsoNormal, div.MsoNormal {margin:0in; font-size:12.0pt; font-family:"Aptos",sans-serif;} a:link, span.MsoHyperlink {mso-style-priority:99; color:blue; text-decoration:underline;} span.gmailsignatureprefix {mso-style-name:gmail_signature_prefix;} span.EmailStyle20 {mso-style-type:personal-rep