--00000000000018f9c4064d512221 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hey Cristal, I wanted to follow up on our discussion from yesterday regarding the intake process. From a Montreal perspective, due to the language requirements and nuances of the market, I would strongly prefer that we keep the current structure in place, without implementing a backup system for this region. That said, if it=E2=80=99s possible for the phone lines to ring simultaneou= sly between myself and Desiree, I think that will ensure responsiveness while maintaining consistency in client experience. Montreal continues to generate a high volume of new starts, and I=E2=80=99v= e maintained a strong close rate in this market. Introducing a backup unfamiliar with the local dynamics, language expectations, and client profiles would likely result in a noticeable drop in conversion and overall performance. Thank you, Joey Taylor *Directeur G=C3=A9n=C3=A9ral/**General Manager* 514-907-5065 TheKey.ca [image: TheKey] --00000000000018f9c4064d512221 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hey Cristal,=C2=A0 I wanted to follow up on = our discussion from yesterday regarding the intake process. From a Mo= ntreal perspective, due to the language requirements and nuances of the mar= ket, I would strongly prefer that we keep the current structure in place, w= ithout implementing a backup system for this region. That said, if it= =E2=80=99s possible for the phone lines to ring simultaneously between myse= lf and Desiree, I think that will ensure responsiveness while maintaining c= onsistency in client experience. Montreal continues to generate a hig= h volume of new starts, and I=E2=80=99ve maintained a strong close rate in = this market. Introducing a backup unfamiliar with the local dynamics, langu= age expectations, and client profiles would likely result in a noticeable d= rop in conversion and overall performance. Thank you, Joey Taylor Directeur G=C3=A9n=C3=A9ral/ Gener= al Manager 514-907-5065 TheKey.ca =C2=A0=C2=A0 <img alt=3D"TheKey" src=3D"https://lh5.googleusercontent.com/7UIl5qIg98C= VLNkfJb0uunvYz_sB1v2dlALxiwQIOXg4Nqyb5YZa3nuR5XJwc_-WRj46mjbsdSB9RfjI41Hcv-= mTpAUYx6If4KAvYtNzHJdp8QkYQa4wx4HxW6Han5n1mJmBv_C6uL9R9wY1R9ZHHWI" width=3D= "176" height=3D"59" style=3D"margin-left:0px;margin-top:0px"> = --00000000000018f9c4064d512221--