Sorry this is for the Toronto location. Everyone is getting every call
instead of the calls being directed by ring group. It's as if we are still
in the on-call weekend setting.
Cheryl
On Mon, Mar 20, 2023 at 11:06 AM Keith Moore <itsupport@thekey.com> wrote:
> Hi Cheryl,
>
> Can you please confirm which locations or phone numbers are going to the
> on-call group?
> Timothy Thomas provided today as a holiday for a few locations.
>
>
>
>
>
>
> On Mon, 20 Mar at 11:03 AM , CherylCartwright <
> ccartwright@homecareassistance.com> wrote:
> Good Morning,
>
> It seems our IVR has not switched over from the weekend program into the
> weekday program. All calls are being directed to the on-call ring
> group currently. Can we look into this right away please?
>
> Thanks,
>
> Cheryl
>
> --
> *Cheryl Cartwright*
> *Regional, Client Success, Canada *
> Home Care Assistance
> Office: 416-488-8777 <4164888777>
> Toronto, ON (EST)
> torontohomecareassistance.ca <https://www.torontohomecareassistance.ca/>
> ---
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>
*Cheryl Cartwright*
*Regional, Client Success, Canada *
Home Care Assistance
Office: 416-488-8777 <4164888777>
Toronto, ON (EST)
torontohomecareassistance.ca <https://www.torontohomecareassistance.ca/>
Read Our Testimonials <https://homecareassistance.com/reviews>
Join Our Newsletter
<https://homecareassistance.com/healthy-longevity-newsletter>
We Are Hiring! <https://homecareassistance.com/careers>
<https://homecareassistance.com/>
Champions of Longevity
ccartwright@homecareassistance.com