Tim—FYI below. The billing piece of this is very small. Payroll is where
the effort is here. We are coordinating a review for next week. I don’t
own payroll, but an trying to facilitate a solution. Chuck and Germaine
lead payroll and I am looping them in. It would help for you to start a
dialog with them if you have not already done so. Julie and chuck are
included in the below email.
*From:* Gary Scott <gscott@thekey.com>
*Sent:* Monday, December 19, 2022 12:05 PM
*To:* 'Angie Markwell' <angie.markwell@thekey.com>; Lisa Larson <
llarson@thekey.com>; Julie Fletcher <jfletcher@thekey.com>
*Cc:* Chuck Leu <cleu@thekey.com>
*Subject:* RE: Billing / Payroll Adjustments (Montreal)
Angie,
I discussed this with Tim last week and we discussed with the office this
morning. The billing side of this work is probably 20 min. Most of the
work is in the payroll area.
Next week is a payroll week and the team is going to observe the payroll
process to see what can be done. We’ll pull payroll team into this review
of course.
Gary
*From:* Angie Markwell <angie.markwell@thekey.com>
*Sent:* Tuesday, December 13, 2022 12:03 AM
*To:* Lisa Larson <llarson@thekey.com>; Gary Scott <gscott@thekey.com>;
Julie Fletcher <jfletcher@thekey.com>
*Subject:* Re: Billing / Payroll Adjustments (Montreal)
Hi Lisa and Gary,
I Would love to chat about how we remove operations from this part of the
process in Canada. Like everywhere else the Ops team will close daily and
ensure data input is accurate. they should not be spending hours trying to
determine how to bill for clients that have multiple pay sources. Happy to
discuss.
On Mon, Dec 12, 2022 at 3:44 PM Timothy Thomas <tt@thekey.com> wrote:
Hi Angie,
As discussed on our call today, the montreal ops team including client
success / scheduling spent the entire morning and early afternoon
finalizing billing and payroll. The largest time suck was inputting client
and caregiver adjustments relating to our government co-pay program called
“employee-check”. Under this program a portion of the caregivers salaries
are paid for by the government (remitted directly to the employee) and
deducted from the clients invoice.
This was previously handled by our billing / payroll specialist Sandra
Daoust, but since her resignation the ops team has been asked to take over.
With resources stretched thin, this is not something we can take on.
Thank you
Tim
--
*Tim Thomas*
Head of Canada Division
*Please note my email has changed:*
tt@TheKey.com <Tim.Thomas@TheKey.com>
(514) 591-9387
*TheKey.com <https://www.thekey.com/>*
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