Thanks, Tim, will do! We appreciate you advocating for not only the Calgary
market, but the Canadian market.
*Respectfully, *
*Shawntel Sousa, LPN*
Client Success Manager | TheKey
Mobile: 403-305-6588 Office: 403-301-3777
<http://www.thekey.com>
On Wed, Feb 26, 2025 at 9:03 AM Timothy Thomas <tt@thekey.com> wrote:
> I hear you. I will continue to advocate for a higher adjustment % in
> Canada's margin calculations.
>
> Do the best you can to upsell our premium services.
>
> On Wed, Feb 26, 2025 at 9:57 AM Shawntel Sousa <ssousa@thekey.com> wrote:
>
>> Hi,
>>
>> Thank you for your reply.
>>
>> My goal is to always make sure that we have a mix of all and prioritize
>> charging more on top of CDHC. I do know that when we have a CDHC match
>> often the percent is only 46% or less for that client to which once this
>> number are finalize with the deductions, it probably falls somewhere around
>> 43%. It becomes very hard to catch up.
>>
>> And although in clear care, it tells us that we’re at a 53%, when the
>> numbers are run it’s much lower with deductions.
>>
>> I know there is nothing that can be done, it’s just frustrating that we
>> will never meet that target.
>>
>> Thank you for your follow up. I really appreciate it
>>
>> *Respectfully, *
>>
>> *Shawntel Sousa, LPN*
>>
>> Client Success Manager | TheKey
>>
>> Mobile: 403-305-6588 Office: 403-301-3777
>>
>>
>> <http://www.thekey.com>
>>
>>
>>
>> On Wed, Feb 26, 2025 at 8:24 AM Timothy Thomas <tt@thekey.com> wrote:
>>
>>> At this time no additional concessions will be made. Keep in mind the
>>> Canadian target is 47.5%. It’s important we bring on a mix of both match,
>>> premium Cdhc and private pay clients.
>>>
>>> It’s a balancing act between hours and tier 1s.
>>>
>>> On Wed, Feb 26, 2025 at 7:01 AM Shawntel Sousa <ssousa@thekey.com>
>>> wrote:
>>>
>>>> Hi Both,
>>>>
>>>> We spoke a bit ago about seeing if we can get any new CDHC Match
>>>> clients exempt from the bonus structure. Following up to see if we have
>>>> been given a solution or way of tagging the new CDHC match clients so it
>>>> does not negatively impact our bonus structure.
>>>>
>>>> Hope to hear from you soon.
>>>>
>>>> *Respectfully, *
>>>>
>>>> *Shawntel Sousa, LPN*
>>>>
>>>> Client Success Manager | TheKey
>>>>
>>>> Mobile: 403-305-6588 Office: 403-301-3777
>>>>
>>>>
>>>> <http://www.thekey.com>
>>>>
>>>>