--0000000000008c6c77064c0fcd3e Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hey Steve, No, they said he no longer needs care. This often happens in Montreal where families call us in a rush and then realize we're too expensive. That is why we include clauses in the contract. Normally, families respect them but in this case the daughter is adamant about not paying. On Mon, Mar 2, 2026 at 2:33â¯PM Steve Koyanagi wrote: > Why was care terminated? Solely because of the discovery of the contract > provision? > > On Mon, Mar 2, 2026 at 11:28â¯AM Joey Taylor > wrote: > >> Hey Steve!! >> >> *Client had:* >> 42.5 hours of care >> $1,530 of revenue >> >> *What we expected:* >> 178.5 hours care (8.5 hour shifts x 21 days of care) >> $6,426 of revenue >> >> *Difference:* >> 136 hours >> $4,896 of revenue >> >> Thanks >> >> >> On Mon, Mar 2, 2026 at 2:07â¯PM Steve Koyanagi >> wrote: >> >>> How many hours of care did they actually receive compared the total >>> estimated 3 weeks of hours? And what is that total dollar amount we'd o= we >>> to bill the remainder of the 3 weeks? >>> >>> On Mon, Mar 2, 2026 at 10:57â¯AM Joey Taylor >>> wrote: >>> >>>> Good Afternoon, >>>> >>>> We have a client who started care through our agency on February 25th, >>>> 2026. The care was supposed to last a minimum of 3 weeks with the >>>> possibility of extension. In the consent agreement, under the hourly c= are, >>>> the CSM included a clause (***min 3 weeks care commitment (contract >>>> attached below). >>>> >>>> The client is now stating they did not see this clause (even though we >>>> discussed it with them over the phone and it was written in the contra= ct) >>>> and is saying we should have included it under the Cancellation Policy= . The >>>> family is not open to taking on any more care. Are we legally allowed = to >>>> bill them for the remaining contract balance? >>>> >>>> Thank you, >>>> >>>> Joey Taylor >>>> >>>> *Directeur Général/**General Manager* >>>> >>>> 514-907-5065 >>>> >>>> TheKey.ca >>>> >>>> [image: TheKey] >>>> >>> >> >> -- >> >> Joey Taylor >> >> *Directeur Général/**General Manager* >> >> 514-907-5065 >> >> TheKey.ca >> >> [image: TheKey] >> > -- Joey Taylor *Directeur Général/**General Manager* 514-907-5065 TheKey.ca [image: TheKey] --0000000000008c6c77064c0fcd3e Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hey Steve, No, they said he no longer needs care. T= his often happens in Montreal where families call us in a rush and then rea= lize we're too expensive. That is why we include cla