---------- Forwarded message ---------
From: Gerard Draetta <billing@thekey.com>
Date: Wed, Aug 16, 2023 at 2:31 PM
Subject: Fwd: Re: Accounting Receivable Department - [#412031]
To: <ssousa@homecareassistance.com>
Please take a look at ticket #412031
<https://hca.freshdesk.com/helpdesk/tickets/412031> raised by Shawntel
Sousa (ssousa@homecareassistance.com).
Showntel,
Good afternoon. The reason why this account has a balance due is the result
of a short pay on the 6/7 invoice. I am not sure why this occurred but I
will reach out to Ali to see if he has any additional information.
Gerard
On Wed, 16 Aug at 4:17 PM , Shawntel Sousa <ssousa@homecareassistance.com>
wrote:
Hi, would Michelle be the person to better help me understand what is
happening I have had several calls from clients today about the same thing
and they are all on automatic withdrawal so there’s no reason that they
should owe any money in their account.
On Wed, Aug 16, 2023 at 2:10 PM Marc Atkinson <billing@thekey.com> wrote:
> Hi Shawntel,
>
> I am going to reassign this inquiry to our Collections team member
> Michelle. She reached out today to inquire about a remaining balance of
> $3,356.13 on the June 7th invoice. Since she called today, I'm sure she
> would like to follow up. Thank you for making us aware of this.
>
>
>
>
> On Wed, 16 Aug at 2:40 PM , Shawntel Sousa <ssousa@homecareassistance.com>
> wrote:
> Hi billing team,
>
> Can someone please help to understand why Norma would have to call
> regarding their account? They are on client directed home care and have
> automatic withdrawal?
>
> Can someone please assist with this?
>
> On Wed, Aug 16, 2023 at 12:07 PM NORMA ASBJORNHUS <n.asbjornhus@shaw.ca>
> wrote:
>
>> Hi Shawntel, I hope you can help me with this problem. I just received a
>> message from the Accounting Receivable Department asking me to call
>> regarding Fred’s account. Could you explain any of this for me? I am not
>> going to make a long distance call unless it’s necessary. I don’t
>> understand why I should be called about the account in the first place.
>> Please advise.
>> Norma Asbjornhus
>
> --
> Warm regards,
> Shawntel Sousa, LPN
> Lead Client Care Manager
> Home Care Assistance/The Key
>
> Calgary Office number: (403) 301-3777
> Winnipeg Office Number: (204) 489-6000
> Mobile number: (403) 305-6588
>
> Sent from my iPhone
>
> --
Warm regards,
Shawntel Sousa, LPN
Lead Client Care Manager
Home Care Assistance/The Key
Calgary Office number: (403) 301-3777
Winnipeg Office Number: (204) 489-6000
Mobile number: (403) 305-6588
Sent from my iPhone
412031:611100
--
Warm regards,
Shawntel Sousa, LPN
Lead Client Care Manager
Home Care Assistance/The Key
Calgary Office number: (403) 301-3777
Winnipeg Office Number: (204) 489-6000
Mobile number: (403) 305-6588
Sent from my iPhone