--00000000000049c48405eeca7cca Content-Type: text/plain; charset="UTF-8" Thanks so much Aaron! On Thu, Dec 1, 2022 at 12:55 PM Aaron Worob wrote: > Hi Sharon: > > After hours all calls are just forwarded to the Answering Service, so > there is not a ring group for that. I believe Jamie should be all set. If > she encounters any trouble, please let us know. > > Thank you, > Aaron Worob > Network/Systems Administrator > *aaron.worob@thekey.com * > [image: TheKey] > > On Thu, 1 Dec at 3:36 PM , SharonSpeirs > wrote: > Hi Aaron > > this is the current ring group - Jamie is our after hours manager so I am > assuming she just needs to be part of that ring group > Sharon > > > > *Current Vancouver 8x8 IVR* > Office Hours: M-F 9A-5P > > - Option 1 - New Business / Intake: Carolina, Sharon, Cathy G, Cathy F > - Option 2 - Existing Client: Carolina, Sharon, Cathy G, Cathy F > - Option 3 - Caregivers: Doris, Rancy, Anna, Elizabeth > - Option 4 - Recruitment: Anna, Elizabeth > - Option 5 - Company Directory > - Option 6 - All Others: Doris, Rancy > - Option 9 - Repeat Menu > > After Hours: Same Menu with all Options forwarding to Answering Service - > 866-798-1780 > > On Thu, Dec 1, 2022 at 12:13 PM Aaron Worob wrote: > >> Hi Sharon, >> >> Unfortunately, 8x8 does not give us a view of a user's Ring Groups, so I >> cannot simply compare or copy from another user. I do see Robin has an area >> code of 778, and have created Jamie's account to match that. Her 8x8 phone >> number is: 778-200-2924. I am working to find which Ring Groups Robin is a >> member of, but if you can advise the specific groups it will make the >> process much faster. >> >> Thank you, >> Aaron Worob >> Network/Systems Administrator >> *aaron.worob@thekey.com * >> [image: TheKey] >> >> On Thu, 1 Dec at 3:00 PM , SharonSpeirs >> wrote: >> Thanks Aaron >> I have included Jaime in this email to ensure she understands the >> activation process. The 8x8 re-routing is to have her take over what Robin >> Behl has been assigned as he is temporarily away. >> Hope that makes sense >> Sharon >> >> On Thu, Dec 1, 2022 at 11:41 AM Aaron Worob wrote: >> >>> Hi Sharon, >>> >>> I can confirm Jamie's Google account has been created. I just sent the >>> JumpCloud Activation e-mail to Jamie's personal e-mail address: >>> jamielynncurrie6@gmail.com. This will walk her through setting up a >>> password that will allow her to login to Google. Please make sure to ask >>> her to Turn On 2-Step Verification the first time she logs in, as this is a >>> security requirement for all The Key Google Accounts. >>> >>> I would be happy to create an 8x8 account for her as