--0000000000007920380644efaa2d Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Audra, Thank you. Elizabeth Walsh RN Regional Director of Nursing Phone: 1-310-601-0658 On Mon, Dec 1, 2025 at 7:05â¯PM Audra Williams w= rote: > Hi Elizabeth! > > Great question! This will be new Tier 1 starts. > > Best, > > On Mon, Dec 1, 2025 at 6:58â¯PM Elizabeth Walsh > wrote: > >> Hi Audra, >> >> Good evening. What a great initiative to enhance the client experience. = I >> will be sure to update the spreadsheet accordingly. >> >> Will this initiative Include clients that are currently already on >> service or is this for new Tier 1 client starts? I Want to ensure we are >> tracking appropriately. >> >> Kind regards, >> >> Elizabeth Walsh RN >> Regional Director of Nursing >> Phone: 1-310-601-0658 >> >> >> On Mon, Dec 1, 2025 at 5:56â¯PM Audra Williams wrote: >> >>> Hi Team! >>> >>> As part of our enhanced client experience initiative, we are >>> implementing a new process to ensure that all new Tier 1 clients receiv= e a >>> welcome blanket and water bottle during their second QA visit, which oc= curs >>> at approximately the 60-day mark (January). >>> >>> To support consistency and visibility, weâve created a Tracking >>> Spreadsheet >>> with >>> the following fields: >>> >>> - >>> >>> Location >>> - >>> >>> Client Name >>> - >>> >>> 60-day QAV date >>> - >>> >>> Whether a blanket/water bottle was provided >>> - >>> >>> CSM name >>> - >>> >>> Notes >>> >>> *Please update this tracker after completing the 60-day QAV for your ne= w >>> Tier 1 clients.* >>> >>> Capturing this information not only ensures all clients receive the sam= e >>> warm welcome experience, but it also allows us to connect these engagem= ent >>> touchpoints to retention. As we continue to strengthen our client >>> experience, itâs important that we measure how early, meaningfu= l gestures >>> impact long-term satisfaction and loyalty. >>> >