--0000000000004281d60623f69ef2 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good morning, Tim, I will be on PTO this Friday. I noticed your schedule is quite booked this week and Monday, but mine is open if you find some time. It looks like you may have availability on Tuesday, October 15th, in the afternoon. Please let me know how you'd like to proceed. On Tue, Oct 8, 2024 at 8:49=E2=80=AFAM Timothy Thomas wrote= : > Good morning Abby. > > Could you please drop a meeting on my calendar for Friday morning so we > can hash this out. I=E2=80=99ve gotten some feedback on our budget reques= t for on > call. We need to tweak a few things. > > Thanks! > Tim > > On Mon, Oct 7, 2024 at 2:25=E2=80=AFPM Abby Cnossen = wrote: > >> Hi Tim, >> >> As we prepare to transition away from the call center , we=E2=80=99ve de= veloped >> an interim plan for on-call coverage. Due to the current shortage of >> on-call coordinators, caregiver managers will continue covering these >> responsibilities through the end of December. We=E2=80=99ll have two peo= ple on call >> each day (one OCC, one Caregiver Manager), with territories divided betw= een >> EST and CST states. While each person will manage their own region, they >> are expected to collaborate on complex cases or when one territory >> experiences higher demand. We will continue to evaluate the call volume = to >> assess the need for two people to be on-call at a time. >> >> This plan primarily addresses staffing concerns. I understand the >> general managers and yourself have had discussions regarding how client >> success managers and general managers will fit into this process. >> >> We also have questions about the best communication channels for certain >> events and managing ongoing updates between members on-call and office >> staff. >> >> *Could you connect me with someone in a region that has already complete= d >> this transition? *Any insights on best practices would be greatly >> appreciated. >> >> Thank you! >> >> Best regards, >> >> -- >> *Abby Cnossen* >> Manager of Quality and Service >> Call or text: 616-271-8243 >> TheKey.com >> > --=20 *Abby Cnossen* Manager of Quality and Service Call or text: 616-271-8243 TheKey.com --0000000000004281d60623f69ef2 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good morning, Tim, I will be on PTO this Friday. = I noticed your schedule is quite booked this week and Monday, but mine is o= pen if you find some time. It looks like you may have availability on Tuesd= ay, October 15th, in the afternoon. Please let me know how you'd like t= o proceed. On Tue, Oct 8, 2024 at 8:49=E2=80=AFAM Timothy Tho= mas < tt@thekey.com > wrote: Goo= d morning Abby.=C2=A0 Co= uld you please drop a meeting on my calendar for Friday morning so we can h= ash this out. I=E2=80=99ve gotten some feedback on our budget request for o= n call. We need to tweak a few things.=C2=A0 Thanks! Tim On Mon, Oct