--0000000000005dec3105ebcacc1b Content-Type: text/plain; charset="UTF-8" Hi Tim, I will not be at Pipeline this week. (Attending a manager's meeting for the YW referral account.) Allison is tracking this situation really well. She cc'd me on her follow-up to Highview. In the concern email, they asked for another staff shift which is a good indicator. Thanks, Beth On Mon, Oct 24, 2022 at 12:59 PM Timothy Thomas wrote: > Thanks Beth, lets review this on the pipeline call. > > On Mon, Oct 24, 2022 at 11:48 AM Beth Sparrow > wrote: > >> Hello Timothy Thomas >> >> There is a Service Level Intervention needed on the following account. >> Please see the details below and respond within the intervention of what >> steps have been taken to remediate the relationship and whether it has been >> brought back to "Resolved and saved". Closing out of this intervention can >> be done by documenting the steps in the "Status of relationship" field and >> marking the referral relationship status as "Resolved and saved" or >> "Resolved but lost". >> >> Please see the link here: a0c7V00000CsTeVQAV >> >> >> Referral Account: Highview Residences >> >> Referral Account Owner: Beth Sparrow >> >> Status of the Referral Partner Relation: >> >> Office: Waterloo >> >> Category: Senior Community >> >> SAP Account? Yes >> >> Last First Time Client Start Date: Tue Apr 12 00:00:00 GMT 2022 >> >> Client Starts - Last 12 months: 1.0 >> >> Starts T&E Client %: 100.0 >> > > > -- > > Timothy Thomas > Head of Canada Division > Home Care Assistance > Office: 514-907-5065 > Fax: 514-221-4265 > 4464 Ste Catherine West > Westmount, QC, H3Z1R7 > HomeCareAssistanceMontreal.ca > --- > Read Our Testimonials > > We Are Hiring! > > > Champions of Longevity > -- Beth Sparrow Home Care Liaison / Business Development *Please note my email has changed:* beth.sparrow@TheKey.com (437) 216-3067 Cell (519) 954-2111 Office with 24/7 coverage TheKey.com [image: TheKey] --0000000000005dec3105ebcacc1b Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim, I will not be at Pipeline this = week. (Attending a manager's meeting for the YW referral account.) Allison is tracking this situation really well. She cc= 'd me on her follow-up to Highview. In the concern email, they asked fo= r another staff shift which is a good indicator.=C2=A0 = Thanks, Beth On Mon, Oct 24, 2022 at 12:59 PM Timothy T= homas < tt@homecareassistanc= e.com > wrote: Thanks Beth, lets review this on the pipeline call. On= Mon, Oct 24, 2022 at 11:48 AM Beth Sparrow < beth.sparrow@thekey.com > wrote: Hello Timothy Thomas There is a Service Level Intervention needed on the following account. Plea= se see the details below and respond within the intervention of what steps have been taken to remediate the relationshi= p and whether it has been brought back to=20 "Resolved and saved". Closing out of this intervention can be don= e by documenting the steps in the "Status o