Wonderful, thanks so much for looking into that for us Taylor.
Kind regards,
Endrita
Endrita Isaj, JD | Senior Trust Officer | RBC Wealth Management, Royal Trust | Royal Trust Corporation of Canada | T. 416-313-7417 | F. 416-955-5091 | 155 Wellington Street West, 20th Floor, Toronto M5V 3K7 | Artie, the executor helper<https://royaltrust.rbcwealthmanagement.com/en/executor-help>
From: Taylor Cleland <tcleland@thekey.com>
Sent: Wednesday, March 08,2023 3:25 PM
To: Isaj, Endrita E <endrita.isaj@rbc.com>
Cc: Joey Taylor <joey.taylor@thekey.com>; Timothy Thomas <tt@thekey.com>; Ali Malik <ali.malik@thekey.com>; Pereira, Stephanie <stephanie.pereira@rbc.com>
Subject: Re: Jacquelyn Huibonhoa- E-transfer
[External]/[Externe]<https://connect.fg.rbc.com/community/techhub/external-email-indicator>
Good Afternoon Endrita,
Thank you for your email. Your email address has been set up on file to receive the weekly invoices. I will follow up with Accounting to get last week's invoice and email it to you directly. Accounting will look into why you may have not received it automatically.
Kind Regards,
Taylor Cleland | Client Solution Manager
Home Care Assistance
70 Richmond St. E | Toronto, ON M5C 1N8
Phone: 416- 488- 8777 ext. 1
tcleland@thekey.com<mailto:tcleland@thekey.com>
www.torontohomecareassistance.ca<http://www.torontohomecareassistance.ca>
On Wed, Mar 8, 2023 at 12:10 PM Isaj, Endrita E <endrita.isaj@rbc.com<mailto:endrita.isaj@rbc.com>> wrote:
Hi Taylor,
I hope you’re doing well. I wanted to ask whether the invoice will be coming directly to mine and Stephanie Pereira’s attention via email? I know that I’ve been given access to a website from your team to check on the care for Jacqueline but unfortunately, due to RBC privacy controls I cannot access the website.
Please let us know as we would like to ensure we’ve remitted payment on time.
Thank you,
Endrita
Endrita Isaj, JD | Senior Trust Officer | RBC Wealth Management, Royal Trust | Royal Trust Corporation of Canada | T. 416-313-7417 | F. 416-955-5091 | 155 Wellington Street West, 20th Floor, Toronto M5V 3K7 | Artie, the executor helper<https://royaltrust.rbcwealthmanagement.com/en/executor-help>
From: Taylor Cleland <tcleland@thekey.com<mailto:tcleland@thekey.com>>
Sent: Tuesday, February 07,2023 11:15 AM
To: Isaj, Endrita E <endrita.isaj@rbc.com<mailto:endrita.isaj@rbc.com>>
Cc: Joey Taylor <joey.taylor@thekey.com<mailto:joey.taylor@thekey.com>>; Timothy Thomas <tt@thekey.com<mailto:tt@thekey.com>>; Ali Malik <ali.malik@thekey.com<mailto:ali.malik@thekey.com>>; Pereira, Stephanie <stephanie.pereira@rbc.com<mailto:stephanie.pereira@rbc.com>>
Subject: Re: Jacquelyn Huibonhoa- E-transfer
[External]/[Externe]<https://connect.fg.rbc.com/community/techhub/external-email-indicator>
Good Morning Endrita,
Thank you for your email, please see attached for the void cheque.
Thank you,
Taylor Cleland | Client Solution Manager
Home Care Assistance
70 Richmond St. E | Toronto, ON M5C 1N8
Phone: 416- 488- 8777 ext. 1
tcleland@thekey.com<mailto:tcleland@thekey.com>
www.torontohomecareassistance.ca<http://www.torontohomecareassistance.ca>
On Mon, Feb 6, 2023 at 4:19 PM Isaj, Endrita E <endrita.isaj@rbc.com<mailto:endrita.isaj@rbc.com>> wrote:
Good evening Taylor,
Thank you for your email. For Royal Trust to remit payment via electronic funds transfer (EFT), we require Home Care Assistance’s banking information or a void cheque. Can you kindly provide this at your convenience?
For payment options, we can only issue a cheque or EFT.
Please let me know if you have any questions.
Thank you,
Endrita
Endrita Isaj, JD | Senior Trust Officer | RBC Wealth Management, Royal Trust | Royal Trust Corporation of Canada | T. 416-313-7417 | F. 416-955-5091 | 155 Wellington Street West, 20th Floor, Toronto M5V 3K7 | Artie, the executor helper<https://royaltrust.rbcwealthmanagement.com/en/executor-help>
From: Taylor Cleland <tcleland@thekey.com<mailto:tcleland@thekey.com>>
Sent: Monday, February 06,2023 4:11 PM
To: Isaj, Endrita E <endrita.isaj@rbc.com<mailto:endrita.isaj@rbc.com>>
Cc: Joey Taylor <joey.taylor@thekey.com<mailto:joey.taylor@thekey.com>>; Timothy Thomas <tt@thekey.com<mailto:tt@thekey.com>>; Ali Malik <ali.malik@thekey.com<mailto:ali.malik@thekey.com>>
Subject: Jacquelyn Huibonhoa- E-transfer
[External]/[Externe]<https://connect.fg.rbc.com/community/techhub/external-email-indicator>
Good Evening Endrita,
I hope you're doing well. As mentioned in a previous email, we have received approval to move forward with e-transfer payments without a credit card on file as back up. Our billing period is Monday to Sunday, with invoices being emailed on Monday. We require the invoice total to be e-transferred to us by Thursday. If payment isn't received, we will be required to put services on hold until payment is received.
The email you will use for the e-transfer payment is: sdarley@homecareassistance.com<mailto:sdarley@homecareassistance.com>
Please let me know if you have any questions.
Kind Regards,
Taylor Cleland | Client Solution Manager
Home Care Assistance
70 Richmond St. E | Toronto, ON M5C 1N8
Phone: 416- 488- 8777 ext. 1
tcleland@thekey.com<mailto:tcleland@thekey.com>
www.torontohomecareassistance.ca<http://www.torontohomecareassistance.ca>
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