----==_mimepart_68b7608fc500_22b3f8421809a14109783366 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hello again, Just touching base here, are you able to please provide = an update if there is one?=C2=A0 =C2=A0 Respectfully,=C2=A0 Al= ejandro Aponte Finance Onboarding Analyst III =C2=A0|=C2=A0TheKey =C2=A0= Long Term Care Insurance Customer Service - (855) 205-8007 Long Term C= are Insurance Fax - (813) 693-5625 =C2=A0 Billing Support Customer Serv= ice - (866) 226-1702 Billing Support Email - Billing@thekey.com =C2=A0 = =C2=A0 = = On Tue, 26 Aug at 10:56 AM , Jeannie Ortiz = wrote: = = Thank you for your quick response. Please let me know if there is anythi= ng I can do to help. = = Thank You,=C2=A0 Jeannie Ortiz = Finance Onboarding & Experience Manager = jeannie.ortiz@thekey.com=C2=A0 = = Phone: 866-226-1702|Fax: 813-693-5625 |Email:=C2=A0ltci@thekey.com=C2=A0 = = = = = = = = On Tue, 26 Aug at 10:52 AM , TheKey Support wro= te: Good Morning Jeannie, = We are actually working on getting new payment information for both Judi= th Rhinestein and Micael Stein, this is a couples care situation. = = Venus, = = When you send Pandadoc for a new payment account please have Michael fil= l-in responsible party information on Judith's form. = = Thanks, = Diane = = = = On Tue, Aug 26, 2025 at 9:47=E2=80=AFAM Jeannie Ortiz wrote: = = = = = Good Morning, = = I am following up on Alekandro's request, as I have not seen a response,= and I apologize if I missed it. Have we been able to get an updated CCA = agreement?=C2=A0 = = Thank You,=C2=A0 Jeannie Ortiz = Finance Onboarding & Experience Manager = = jeannie.ortiz@thekey.com=C2=A0 = = Phone: 866-226-1702|Fax: 813-693-5625 |Email:=C2=A0ltci@thekey.com=C2=A0 = = = = = = = = On Tue, 19 Aug at 3:54 PM , Alejandro Aponte wrote: = = = = Hello again, = = Just touching base here, I still do not show an updated consent agreemen= t with the needed missing information filled out. Please let me know if t= here is an update that can be provided.=C2=A0 = = = We audited this new Chicago client and discovered the person who signed = the consent agreement is not listed under the financial party section of = the agreement. Are you able to please assist in securing an updated conse= nt agreement that lists Michael under the Financial Responsible Party sec= tion? = = This is important since Michael's name is not listed on consent agreemen= t and they signed, so we cannot hold Michael to the terms and conditions = of the agreement. Vice Versa, Judiths name is listed on the consent agree= ment but they did not sign the agreement, so we cannot hold Judith to the= terms and conditions either.=C2=A0 = = = = = = = =C2=A0 = Respectfully,=C2=A0 = = = Alejandro Aponte = Finance Onboarding Analyst III =C2=A0|=C2=A0TheKey = =C2=A0 = Long Term Care Insurance Customer Service - (855) 205-8007 = Long Term Care Insurance Fax - (813) 693-5625 = =C2=A0 = Billing Support Customer Service - (866) 226-1702 = Bil