Hi Melissa,
Thank you for your reply. We will await the billing contact information for
the Sea to Sky services.
To clarify the rate structure, the all-inclusive hourly rate is calculated
by dividing the flat rate by 24 hours. This rate applies specifically to
24/7 clients and includes mileage, travel time, and any necessary overnight
lodging. I just did it for the scheduling platform's ease, but if your
billing team needs to see just $1400 per day we will adjust.
For all other hourly shifts (minimum of 8 hours), we will continue to use
the current contract rate of $40.75, plus applicable travel time and
mileage.
Best regards,
Sharon Speirs
Sharon, Speirs
General Manager
Vancouver, BC
Office: 778.279.3634
sspeirs@thekey.com
TheKey.ca <https://thekey.ca/>
[image: TheKey]
On Tue, Mar 24, 2026 at 10:05 AM Wong, Melissa [VCH] <melissa.wong1@vch.ca>
wrote:
> Hi Sharon,
>
>
>
> Thank you for confirming the start of 24/7 support in Squamish.
>
>
>
> Regarding invoicing, we are confirming internally who will process
> invoices for Sea to Sky services as this is separate from the North Shore
> accounts. I’ve reached out to the contract manager, Karen Ford, to confirm
> and we will get back to you shortly with the billing contact.
>
>
>
> With respect to your question about switching the billing structure to an
> all-inclusive hourly rate, we will need to consult with Heidi and get back
> to you. Could you please confirm:
>
> - Does the all‑inclusive hourly rate include caregiver accommodation
> costs?
> - Would accommodation even still be required if the shift starts
> halfway through the day?
>
>
>
> We’ll continue reviewing this internally and will follow up once we’ve
> confirmed both the invoicing contact and our position on the rate structure.
>
>
>
> Thanks,
> * Melissa Wong*
>
> Contracts & Compliance Advisor
>
> Contract Management Office
>
> *Vancouver Coastal Health*
>
>
>
> The content of this e-mail is confidential and may be privileged. If you
> receive this e-mail in error, please contact the sender and delete it
> immediately.
>
>
>
> *From:* Sharon Speirs <sspeirs@thekey.com>
> *Sent:* Monday, March 23, 2026 9:19 AM
> *To:* Testino, Costanza [VCH] <costanza.testino@vch.ca>; Wong, Melissa
> [VCH] <melissa.wong1@vch.ca>
> *Cc:* Timothy Thomas <tt@thekey.com>; Jay Bradley <
> jason.bradley@homecareassistance.com>; Sheila Lively <
> sheila.lively@thekey.com>
> *Subject:* Billing for Sea to Sky
>
>
>
> *EXTERNAL SENDER.* Does this email look suspicious? Click on Report
> Message/Phish Alert in the top right of your Outlook toolbar or forward to
> spam@phsa.ca and *Do not* open attachments or click on links.
> ------------------------------
>
>
>
> Good morning Costanza and Melissa
>
> As I shared, we are starting 24/7 client support in Squamish on Wednesday.
> I'm wondering if you know who handles the billing for these invoices as our
> current team only manages North Shore accounts. Is there a different payer
> for this area? Should we bill this as Sea to Sky vs North Shore?
>
> Since clients often start halfway through the day (e.g., 2 PM), I also
> wanted to ask if you're comfortable switching the 24/7 rate to an
> all-inclusive hourly rate. The flat rate is $1400 which breaks down to
> $58.33 per hour. This hourly rate includes travel time, mileage etc.
>
> The hourly shifts ( minimum of 8 hours) would be at the $40.75 rate plus
> mileage and travel time.
>
> Please let me know who our team should send the invoices for Sea to Sky to.
>
> Kind regards
>
> Sharon
>
>
>
> *Sharon Speirs *
>
> General Manager
>
> sspeirs@thekey.com
>
> Mobile: (778) 991-3361
> Office: (778) 279-3634
>
> *TheKey.com <https://thekey.com/> *
>
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