----==_mimepart_69aaecad7a041_20c6435c1204252f Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Joey, Carolyn, and Desiree, As the occurrences of calls from this num= ber are relatively rare (compared to other incoming calls), I'm going to = close this ticket for the sake of keeping our SLA requirements within bou= nds. =C2=A0Please keep this specific update in your email so when the nex= t example occurs, you can just reply to this update with those additional= details. =C2=A0The system will automatically reopen the ticket and notif= y me. =C2=A0Note your additional details and I will continue to research = this issue. Thank you! =0D =0D On=0D Fri, 6 Mar at 9:10 AM=0D , JosephTaylor wrote:=0D =0D =0D Good Morning Mark, Yes, this=C2=A0is correc= t. Of the 2 phone calls Montreal has answered from this line, both have b= een legitimate leads.=C2=A0 @Desiree A.=C2=A0@Carolyn Daoust=C2=A0 If you= =C2=A0take any calls today or in future from the "478-654-9001" please fi= nd out how the client found us, what phone number they called for TheKey,= and any other relevant information that we can give to Mark. Thank you,= =C2=A0 =0D =0D =0D On Thu, Mar 5, 2026 at 5:10=E2=80=AFPM Mark Warner wrote: =0D =0D =0D =0D =0D =0D =0D =0D After further investigation, I can report this number is showing up on s= everal SPAM reporting sites.=C2=A0 Additionally, I see seven (7) results = of this number calling TheKey today.=C2=A0 The number ended up ringing in= to different offices (five in the U.S., two in Canada.) =C2=A0This is ano= ther indication that this SPAM or, at least, is presenting as SPAM.=C2=A0= =C2=A0 =0D =0D =0D =0D If I recall from the last ticket opened on this issue, you noted you hav= e actually taken legitimate calls from this number.=C2=A0 Is that correct= ?=C2=A0 I can verify the 9001 number is not a number affiliated with any = of TheKey's voice platforms.=C2=A0 There is nothing I can do with the cur= rent info at hand as I have no control over that number at all.=C2=A0 If = you have taken legitimate calls from this number before, we'll need to wa= it for the next incoming call from this number that you can answer and ac= tually speak with the caller.=C2=A0 When that happens, I would ask that y= ou collect as much possible info from the caller as you can as to exactly= what the number was that they dialed and where they found the number. =0D= =0D =0D =0D Thanks,=C2=A0 =0D =0D Mark Warner =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D On=0D =0D Thu, 5 Mar at 3:35 PM=0D =0D , JosephTaylor wro= te:=0D =0D =0D =0D =0D =0D =0D =0D =0D =0D Good Afternoon, I just missed a call from the 478-654-9001 number. I me= ntioned a few weeks ago that when you call this number back it says you h= ave reached your company's analytics department. Is there a way to see wh= o called the Montreal office at 3:27PM so I can call back the lead.=C2=A0= Thank you, =0D =0D =0D =0D Joey Taylor =0D =0D Directeur G=C3=A9n=C3=A9ral/General Mana