--Apple-Mail=_039979D5-18E6-43B1-9923-646FCD0523EE Content-Transfer-Encoding: quoted-printable Content-Type: text/plain; charset=utf-8 Yes great idea > On Oct 9, 2025, at 6:22=E2=80=AFPM, Nina Kani = wrote: >=20 > Sounds good to me!=20 >=20 > On Thu, Oct 9, 2025 at 3:12=E2=80=AFPM Shadi Gholizadeh = > wrote: >> Hi everyone,=20 >>=20 >> What are your thoughts on a check-in meeting every two weeks where we = can review the pilot data and how everything is going (sign ups, = retention, troubleshooting any issues), what the weekly reports have = been looking like, what final outcomes we are tracking and if we had any = positives over the past two weeks etc? >>=20 >> On Tue, Oct 7, 2025 at 11:06=E2=80=AFAM Meighen Fitzpatrick = > = wrote: >>> Hi Nina, >>>=20 >>> As part of our service offering, the Lifeguard Alert Center responds = directly to all alerts. Our Agents follow a clear escalation = process=E2=80=94first contacting the client, then the caregiver, = followed by the client=E2=80=99s emergency contacts, and finally = informing TheKey. >>>=20 >>> When the Lifeguard Alert Center contacts TheKey, it=E2=80=99s = typically to inform your team that we are dispatching EMS, or, in cases = where the client has not opted into EMS dispatch, to notify TheKey that = you may begin your own escalation. The attached document, Educational = Guide for TheKey After-Hours Staff, outlines this process in more = detail. >>>=20 >>> During our virtual and in-person meetings with each TheKey office, = we=E2=80=99ve taken time to review these procedures together to ensure = alignment and clarity. >>>=20 >>> I=E2=80=99ve also attached: >>>=20 >>> The training presentation we reviewed during our most recent session = with the TheKey Chicago team,, >>>=20 >>> A quick reference guide that summarizes our offering as well as the = alert escalation process (previously shared with TheKey Chicago and all = TheKey Canada GMs and CSMs). >>>=20 >>> Regarding the results we=E2=80=99ve seen from Lifeguard so far = regarding client retention and increased care hours, I=E2=80=99ve = attached a slide that shares some of the results we=E2=80=99ve seen in = our Lifeguard Canada clients. >>>=20 >>> Please don=E2=80=99t hesitate to reach out if you=E2=80=99d like to = review any of these materials together. If you feel any group at TheKey = requires more training we are also happy to arrange that. >>>=20 >>> Best, >>> Meighen >>>=20 >>>=20 >>>=20 >>>=20 >>>=20 >>>=20 >>>> On Oct 6, 2025, at 2:16=E2=80=AFPM, Nina Kani > wrote: >>>>=20 >>>> Thanks, Meighen -=20 >>>>=20 >>>> Can you tell me how our staff is trained regarding receiving the = alerts and/or if we have any policy regarding how to respond to them? If = we don't have anything in place, are we planning to prepare something? = Copying Shadi in Quality to identify opportunities.=20 >>>>=20 >>>> Do we have any data regarding whether LifeGuard usage results in = better retention and/or increased hours for our clients? >>>>=20 >>>> Nina