----==_mimepart_6763295a1d1f5_1ea3f9bab2e32507252611 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Tim, Thank you for following up. Can you please advise on how = Billing Help Desk can do this? I am not sure if we have access to adminmt= l@thekey.com and wouldn't know which software we would need to use to do = this. Regards, Marc Atkinson Billing Help Desk 866-226-1702 bi= lling@thekey.com 8:00AM-5:00PM EST Monday-Friday = = On Wed, 18 Dec at 2:56 PM , Timothy Thomas wrote: Hi Marc, = They would only be available=C2=A0in QB.=C2=A0 = = The only other option I can think of is to comb through the sent folder = in the email account that was used to send the invoices. It is adminmtl@t= hekey.com. Do a lookup for the client's email. = = Best, = TIm = = = = = = On Wed, Dec 18, 2024 at 2:48=E2=80=AFPM Marc Atkinson wrote: = = = = = Hi Brian, = = =E2=80=8BBilling is hoping you can assist us with this request. On 11/20= , Laszlo advised that you might be able to help in retrieving files for M= ontreal clients stored in Quickbooks. Laszlo mentioned that we were closi= ng the subscription for QB in short order. = = I tried to login to QB and it's giving me the below error message. Can y= ou please direct us on where to go to obtain the invoices and other docum= ents? We have a facility client in Montreal who needs copies of a couple = of older credit memos, to assist them in reconciling their payments to us= . = = Thank you! = = = = Regards, = = Marc Atkinson = Billing Help Desk = 866-226-1702 = billing@thekey.com = 8:00AM-5:00PM EST Monday-Friday = = = = On Thu, 12 Dec at 4:26 PM , Andrew Gerontakos wrote: = = Hello,=C2=A0 Can someone call me to discuss outstanding invoices.=C2=A0 = you can reach me at 514-995-3727. = = Kind regards, = = Andrew = = -- Andrew Gerontakos = = = = MANOIR BEACONSFIELD = = CHSLD Priv=C3=A9 = = 34 Avenue Woodland = = Beaconsfield (Qu=C3=A9bec) = = H9W 4V9 = = (514) 694-2000 poste 226 = = T=C3=A9l=C3=A9c:=C2=A0514-694-5000 = = andrew@manoirbeaconsfield.ca ----==_mimepart_6763295a1d1f5_1ea3f9bab2e32507252611 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Tim, Thank you for following up. Can you please advise on how Billing Help Desk can do th= is? I am not sure if we have access to adminmtl@thekey.com and wouldn't know which s= oftware we would need to use to do this. Regards, Marc Atkinson Billing Help Desk 866-226-1702 billing@thekey.com 8:00AM-5:00PM EST Monday-Friday On Wed, 18 Dec at 2:56 PM , Timothy Thomas &= lt;tt@thekey.com> wrote: Hi Marc, They would only be available=C2=A0in QB.=C2=A0 The only other option I can think of is to comb through the sent fol= der in the email account that was used to send the invoices. It is adminmtl@thekey.com . Do a lookup for the client's email. Best, TIm On Wed, Dec 18, 2024 at 2:48=E2=80=AFPM Marc Atkinson <<a href=3D= "mailto:billing@thekey.com" rel=3