Good Morning,
I will listen to these today and get back to you shortly.
Thanks,
On Fri, May 26, 2023 at 8:20 AM Mark Warner <itsupport@thekey.com> wrote:
> .
>
> On Wed, 24 May at 10:26 PM , Angie Markwell <
> angie.markwell@homecareassistance.com> wrote:
> Joey are you best person to validate this or do I need to find someone
> else?
>
> On Wed, May 24, 2023 at 11:24 AM Mark Warner <itsupport@thekey.com> wrote:
>
>> Hi all!
>> It looks like my role in this is to update the CallRail "this call will
>> be recorded ..." prompt. I have attached a recording that has the prompt
>> in Canadian French and English. Please review and let me know if this
>> recording is acceptable. If so, below are the Canada-specific sites I show
>> in CallRail. Should all be updated? If not, please indicate which sites
>> should be updated with the new recording.
>>
>>
>> Thanks,
>> Mark Warner
>>
>>
>> On Thu, 18 May at 9:34 AM , Mark Warner <itsupport@thekey.com> wrote:
>> My calendar is up to date as well.
>>
>> On Wed, 17 May at 3:36 PM , JosephTaylor <
>> joey.taylor@homecareassistance.com> wrote:
>>
>> Thank you Alexa for the information!!
>> Yes, a call would be great to discuss tracking. My calendar is up to date
>> for your convenience :)
>>
>> @HCA IT Support <itsupport@thekey.com> We need to discuss a French
>> translation for the greeting as per Quebec law. Please let me know the next
>> step!
>>
>> On Wed, May 17, 2023 at 2:49 PM Alexa Graziani <agraziani@thekey.com>
>> wrote:
>>
>>> Hi Joey,
>>>
>>> The reason that there is a different number on Google now is that we
>>> finally added the Callrail tracking numbers to the Canada GMB pages, which
>>> is in line with our attribution best practices. We should have let you know
>>> ahead of time so you wouldn't be caught off guard, apologies. Please note
>>> all Canadian GMBs will now have separate tracking phone numbers.
>>>
>>> These are all set up through CallRail, which Montreal has been on since
>>> we acquired the location. We inherited the setup from the 20Eight Digital
>>> agency and the Montreal website phone numbers all say "This call will be
>>> recorded for quality assurance." at the beginning in English. We set up the
>>> GMB phone numbers in the same way as the website phone numbers (used for
>>> calls from the website for organic, paid, etc).
>>>
>>> The GMB phone numbers route to the same numbers, in Montreal's case that
>>> is 514-907-5065. Tim worked with IT to set up new IVR recordings as part of
>>> TheKey brand transition. If the CallRail greeting or IVR recording needs to
>>> be changed, please work with IT to do so.
>>>
>>> Separately, I will set up a call for us to talk about call tracking in
>>> general, as well as to learn more about your operational processes now that
>>> we are focused on making sure attribution is working seamlessly for the
>>> Candian offices for paid advertising.
>>>
>>> Sincerely,
>>>
>>> On Wed, May 17, 2023 at 11:27 AM Angie Markwell <
>>> angie.markwell@thekey.com> wrote:
>>>
>>>> Thanks all! A great catch Joey!
>>>>
>>>> Sent from Angie's iPhone
>>>>
>>>> On May 17, 2023, at 2:11 PM, Phil Chanda <phil.chanda@thekey.com>
>>>> wrote:
>>>>
>>>>
>>>> Hi Joey & Audra,
>>>>
>>>> This appears to be in regards to the Google My Business listing (cc'ing
>>>> Megan/Alexa - as they handle consumer marketing & local SEO and can take a
>>>> look).
>>>>
>>>> In terms of the recording, you will need to create a ticket with
>>>> ITSupport@TheKey.com for them to review the recording.
>>>>
>>>> Thanks,
>>>> Phil
>>>>
>>>>
>>>>
>>>> On Wed, May 17, 2023 at 2:06 PM Audra Williams <audraw@thekey.com>
>>>> wrote:
>>>>
>>>>> Adding in +Phil Chanda <phil.chanda@thekey.com> as she can help to
>>>>> guide us with this.
>>>>>
>>>>> Best,
>>>>>
>>>>> On Wed, May 17, 2023 at 10:55 AM Joey Taylor <joey.taylor@thekey.com>
>>>>> wrote:
>>>>>
>>>>>> Hey Angie, Audra, and Jenn,
>>>>>>
>>>>>> I was checking on our Google reviews and noticed there was a change
>>>>>> in the phone number.
>>>>>> Our new number on the listing is: (514) 700-2263
>>>>>> <https://www.google.com/search?qQ47002263&oqQ47002263&aqs=chrome..69i57j0i546.3122j0j7&sourceid=chrome&ie=UTF-8#>
>>>>>> Our old number is: (514) 907-5065
>>>>>>
>>>>>> Both numbers do work but the number our existing clients use, the
>>>>>> number we give out, and the number on our email signature is 514-907-5065.
>>>>>> The new phone number also starts off with an English " This call is
>>>>>> recorded for quality insurance purposes". If we proceed using this number,
>>>>>> we would need to adjust and have that translated and recorded to French
>>>>>> before the English version.
>>>>>>
>>>>>> If you can put me in touch with someone who can fix this? Or if we
>>>>>> can continue using the 907 number, that would be the easiest solution?
>>>>>>
>>>>>> Thanks,
>>>>>>
>>>>>> Joey Taylor
>>>>>> *Regional Care Solutions Manager*
>>>>>> 514-907-5065
>>>>>> TheKey.ca <https://thekey.ca/>
>>>>>> [image: TheKey]
>>>>>>
>>>>>
>>>>>
>>>>> --
>>>>> Audra Williams
>>>>> Director, Divisional Operations
>>>>> *Please note my email has changed:*
>>>>> audraw@TheKey.com
>>>>> <https://brand.thekey.com/esg/Audra.Williams@TheKey.com>
>>>>> (425) 757-7027
>>>>> TheKey.com <https://www.thekey.com/>
>>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>>
>>>>
>>>
>>> --
>>> Alexa Graziani
>>> Senior Marketing Manager - Consumer Growth
>>> * Please note my email has changed: *
>>> agraziani@thekey.com <https://brand.thekey.com/esg/agraziani@thekey.com>
>>> (650) 416-1538 Ext. 181538
>>> TheKey.com <https://www.thekey.com/>
>>> [image: TheKey] <https://homecareassistance.com/>
>>>
>>
>>
>> --
>> Joey Taylor
>> *Regional Care Solutions Manager*
>> 514-907-5065
>> TheKey.ca <https://thekey.ca/>
>> [image: TheKey]
>>
>> 256641:611100
>
Joey Taylor
*Regional Care Solutions Manager*
514-907-5065
TheKey.ca <https://thekey.ca/>
[image: TheKey]