This is a multipart message in MIME format. ------=_NextPart_000_02F4_01D9D991.0BDE65B0 Content-Type: multipart/alternative; boundary="----=_NextPart_001_02F5_01D9D991.0BDE65B0" ------=_NextPart_001_02F5_01D9D991.0BDE65B0 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Chuck- I am looping in the payment team DL to provide a response for you. Elizabeth Clark Director, CI & Transformation Long Term Care Insurance, Onboarding TheKey From: Chuck Terlesky Sent: Monday, August 28, 2023 8:51 AM To: Elizabeth Clark ; Timothy Thomas Subject: Double Payments Calgary Hi Elizabeth and Timothy, Could you please provide me with some background on why we have two = payments for Ross Snashall? The client is requesting why two payments = were taken out of his account. Any information you can give me would be = greatly appreciated. 146982 Ross Snashall CDHC 6/7/2023 466721 7/22/2023 $967.43 146982 Ross Snashall CDHC 8/11/2023 531375 9/25/2023 $838.69 Thanks, Chuck -- Chuck Terlesky B.A., CCPE General Manager/Regional Caregiver Ambassador for Canada 403-301-3777 TheKey.ca ------=_NextPart_001_02F5_01D9D991.0BDE65B0 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Hello Chuck- I am looping = in the payment team DL to provide a response for you. Elizabeth Clark Director, CI & = Transformation Long Term Care Insurance, = Onboarding TheKey From: Chuck Terlesky = <cterlesky@thekey.com> Sent: Monday, August 28, 2023 = 8:51 AM To: Elizabeth Clark <eclark@thekey.com>; Timothy = Thomas <tt@thekey.com> Subject: Do