Tim,
Please share any communications you have with ClearCare regarding
Canadian holidays. If you have an email thread where you provided them a
list - that would be great. I have a weekly meeting with our account
manager and we are keeping track of these mishaps so we can hold them
accountable.
*Amy Freeman*
Head of Product
(650)722-8247
[image: TheKey] <https://homecareassistance.com/>
On Thu, Feb 22, 2024 at 8:30 AM Chuck Terlesky <cterlesky@thekey.com> wrote:
> Tim - Didn't we already fill out an Excel spreadsheet with the 2024
> Canadian stat holidays? Could you forward this to the Clearcare support
> team so they have the most up-to-date information?
>
> On Thu, Feb 22, 2024 at 7:36 AM Timothy Thomas <tt@thekey.com> wrote:
>
>> Ok noted, thanks Roxana.
>>
>> Team please make sure this is done prior to billing on Monday.
>>
>> On Wed, Feb 21, 2024 at 5:51 PM Roxana Cruz <rcruz@thekey.com> wrote:
>>
>>> FYI - I found out that all ClearCare had an issue with this CA holiday -
>>> even though the holiday is in ClearCare, ClearCard did not calculate.
>>>
>>> Unfortunately this means that, if there was a shift on the 19th, it will
>>> need to be manually adjusted to bill and pay at 1.5x
>>>
>>> +Amy Freeman <afreeman@thekey.com> for awareness.
>>>
>>> On Wed, Feb 21, 2024 at 11:10 AM Roxana Cruz <rcruz@thekey.com> wrote:
>>>
>>>> Hey Tim!
>>>>
>>>> We can add/update holidays by request - You can send those +Clearcare
>>>> Support Team <clearcaresupport@thekey.com>
>>>>
>>>> Thank you.
>>>>
>>>> On Wed, Feb 21, 2024 at 10:52 AM Timothy Thomas <tt@thekey.com> wrote:
>>>>
>>>>> Hi Roxana,
>>>>>
>>>>> Who administers the holiday calendars in Clearcare for Canada? This
>>>>> past Monday's holiday was not entered. Thankfully we caught it in time, but
>>>>> my GMs don't have admin access to update the holiday dates.
>>>>>
>>>>> Thanks!
>>>>>
>>>>> --
>>>>> Tim Thomas
>>>>> Head of Canada Division
>>>>> *Please note my email has changed:*
>>>>> tt@TheKey.com <tt@thekey.com>
>>>>> (514) 591-9387
>>>>> TheKey.ca <https://www.thekey.ca/>
>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>
>>>>
>>>>
>>>> --
>>>> Roxana Cruz
>>>> Digital Implementation Manager
>>>> * Please note my email has changed: *
>>>> rcruz@thekey.com <https://brand.thekey.com/esg/rcruz@thekey.com>
>>>> 510-542-0223
>>>> TheKey.com <https://www.thekey.com/>
>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>
>>>
>>>
>>> --
>>> Roxana Cruz
>>> Digital Implementation Manager
>>> * Please note my email has changed: *
>>> rcruz@thekey.com <https://brand.thekey.com/esg/rcruz@thekey.com>
>>> 510-542-0223
>>> TheKey.com <https://www.thekey.com/>
>>> [image: TheKey] <https://homecareassistance.com/>
>>>
>>
>>
>> --
>> Tim Thomas
>> Head of Canada Division
>> *Please note my email has changed:*
>> tt@TheKey.com <tt@thekey.com>
>> (514) 591-9387
>> TheKey.ca <https://www.thekey.ca/>
>> [image: TheKey] <https://www.thekey.com/>
>>
>
>
> --
> Chuck Terlesky B.A., CCPE
> General Manager
> Winnipeg and Calgary
>
> Calgary: 403-301-3777
> Winnipeg: 204-489-6000
>
> TheKey.ca <https://thekey.ca/>
>
> [image: TheKey]
>
>