Re: [CareAcademy] Re: Advanced dementia training

Go for it - thanks

Sent from Angie's iPhone

> On Jun 17, 2022, at 2:12 PM, Beth Popolizio <bpopolizio@thekey.com> wrote:
> 
> 
> Hi Angie,
> 
> I've followed up with our CareAcademy business partner again to see if there is any way to publish the EDT course onto the Canadian dashboards.  Just for the sake of being proactive, I have a workaround idea that would allow trainers in these offices to provide the training from CareAcademy but it would not enable them to enroll individual caregivers for self-guided learning.  Let me know if that might work for the group.  Live trainings are far preferable for this content anyway!
> 
> Beth
> 
>> On Wed, Jun 15, 2022 at 7:47 PM Angie Markwell <angie.markwell@thekey.com> wrote:
>> Hi Beth - who in compliance would need to give OK for Canada to have this program? 
>> 
>>> On Wed, Jun 15, 2022 at 6:23 PM Beth Popolizio <bpopolizio@thekey.com> wrote:
>>> Hi Timothy,
>>> 
>>> Thank you for following up.  In conversations with our CareAcademy business partner, it is my understanding that they are still working out some compliance factors in order to roll out CareAcademy in Canada.  I will defer to Angie to advise on current training systems and how best to approach making this available.
>>> 
>>> Thank you,
>>> Beth
>>> 
>>>> On Wed, Jun 15, 2022 at 12:17 PM Timothy Thomas <tt@thekey.com> wrote:
>>>> Hi Beth,
>>>> 
>>>> Any news on Enhanced Dementia for Canada.
>>>> 
>>>> Thanks!
>>>> Tim
>>>> 
>>>>> On Tue, May 31, 2022 at 8:48 AM Timothy Thomas <tt@thekey.com> wrote:
>>>>> Ok, thanks Beth.
>>>>> 
>>>>>> On Mon, May 30, 2022 at 11:21 PM Beth Popolizio <bpopolizio@thekey.com> wrote:
>>>>>> Hi Timothy,
>>>>>> It doesn't look like I have access to any of the Canadian offices on Care Academy.  I'll have to get in touch with our rep to get the Enhanced Dementia Training published for your offices.  Thanks for bringing this to my attention.  
>>>>>> Beth
>>>>>> 
>>>>>>> On Wed, May 25, 2022 at 5:32 AM Timothy Thomas <tt@thekey.com> wrote:
>>>>>>> Good morning.
>>>>>>> 
>>>>>>> We're trying to access the Enhanced Dementia Training via Care Academy here in Canada and as you can see in the thread below it is not included in our package. Can you please advise? 
>>>>>>> 
>>>>>>> Thank you
>>>>>>> Tim
>>>>>>> 
>>>>>>>> On Tue, May 24, 2022 at 6:26 PM Carolina Orosa <corosa@homecareassistance.com> wrote:
>>>>>>>> Hi Tim,
>>>>>>>> 
>>>>>>>> Looks like we don't even have access to the Enhanced Dementia Training program through Care Academy. Please see below. Care Academy was one of the suggested avenues for rolling out to caregivers. I think corporate needs to provide better guidance around this.
>>>>>>>> 
>>>>>>>> ---------- Forwarded message ---------
>>>>>>>> From: Elizabeth Manjarrez <emanjarrez@homecareassistance.com>
>>>>>>>> Date: Tue, May 24, 2022 at 3:24 PM
>>>>>>>> Subject: Fwd: [CareAcademy] Re: Advanced dementia training
>>>>>>>> To: Carolina Orosa <corosa@homecareassistance.com>
>>>>>>>> 
>>>>>>>> 
>>>>>>>> FYI
>>>>>>>> 
>>>>>>>> Elizabeth Manjarrez
>>>>>>>> Employee Care Manager
>>>>>>>> Home Care Assistance
>>>>>>>> 1861 Marine Dr.
>>>>>>>> Vancouver, BC V7V 1J7
>>>>>>>> T 778 279 3634
>>>>>>>> F 778 279 3635
>>>>>>>> E emanjarrez@homecareassistance.com
>>>>>>>>  www.homecareassistancevancouver.ca
>>>>>>>> 
>>>>>>>> 
>>>>>>>> 
>>>>>>>> ---------- Forwarded message ---------
>>>>>>>> From: Mauricio Salazar (Support) <hello@careacademy.com>
>>>>>>>> Date: Tue, May 24, 2022 at 3:22 PM
>>>>>>>> Subject: [CareAcademy] Re: Advanced dementia training
>>>>>>>> To: Elizabeth Manjarrez <emanjarrez@homecareassistance.com>
>>>>>>>> 
>>>>>>>> 
>>>>>>>> ##- Please type your reply above this line -##
>>>>>>>> 
>>>>>>>> Hi Elizabeth,
>>>>>>>> 
>>>>>>>> Your ticket (221158) has been updated! View our response below.
>>>>>>>> 
>>>>>>>> Feel free to reply to this email with any questions or additional comments.
>>>>>>>> 
>>>>>>>> Thank you,
>>>>>>>> Your friends at CareAcademy
>>>>>>>> 
>>>>>>>> 	
>>>>>>>> Mauricio Salazar (CareAcademy)
>>>>>>>> May 24, 2022, 6:22 PM EDT
>>>>>>>> 
>>>>>>>> Hi Elizabeth,
>>>>>>>>  
>>>>>>>> Thanks for reaching out. It seems the advanced dementia training is not currently included in your package.
>>>>>>>>  
>>>>>>>> I have forwarded your request and a member of our team will reach out to you directly within one business day.
>>>>>>>>  
>>>>>>>> If you have any additional questions or concerns, please feel free to contact us by replying to this message or by calling us directly at (866) 227-3895. We'd be more than happy to assist you.
>>>>>>>>  
>>>>>>>> Best Regards,
>>>>>>>> Mauricio
>>>>>>>> 
>>>>>>>> 	
>>>>>>>> Elizabeth Manjarrez
>>>>>>>> May 12, 2022, 5:42 PM EDT
>>>>>>>> 
>>>>>>>> Hi there,
>>>>>>>> 
>>>>>>>> I'm trying to pull the Advanced Dementia Training from the library but it doesn't appear to be there, I need support, please.
>>>>>>>> 
>>>>>>>> Also, I was told that Clear Acadamy can communicate with ClearCare and add caregivers as they get hired but that is not happening, I need help also with that.
>>>>>>>> 
>>>>>>>> Thanks
>>>>>>>> 
>>>>>>>> Elizabeth Manjarrez
>>>>>>>> Employee Care Manager
>>>>>>>> Home Care Assistance
>>>>>>>> 1861 Marine Dr.
>>>>>>>> Vancouver, BC V7V 1J7
>>>>>>>> T 778 279 3634
>>>>>>>> F 778 279 3635
>>>>>>>> E emanjarrez@homecareassistance.com
>>>>>>>>  www.homecareassistancevancouver.ca
>>>>>>>> 
>>>>>>>> Visit:   Help Center  |   Blog  |      |    
>>>>>>>> This email is a service from CareAcademy.
>>>>>>>> [5MV75D-G9EL]
>>>>>>>> 
>>>>>>>> 
>>>>>>>> -- 
>>>>>>>> 
>>>>>>>> Carolina Orosa
>>>>>>>> President and Chief Operating Officer
>>>>>>>> Home Care Assistance 
>>>>>>>> 1861 Marine Drive,
>>>>>>>> West Vancouver, BC V7V1J7
>>>>>>>> ph:   (778) 279-3634
>>>>>>>> fax:  (778) 279-3635
>>>>>>>> website: www.homecareassistancevancouver.ca
>>>>>>>> https://www.youtube.com/watch?v=RX_4cCVybg8
>>>>>>>> 
>>>>>>> 
>>>>>>> 
>>>>>>> -- 
>>>>>>> Tim Thomas
>>>>>>> Head of Canada Division
>>>>>>> Please note my email has changed:
>>>>>>> tt@TheKey.com
>>>>>>> (514) 591-9387
>>>>>>> TheKey.com
>>>>>>> 
>>>>> 
>>>>> 
>>>>> -- 
>>>>> Tim Thomas
>>>>> Head of Canada Division
>>>>> Please note my email has changed:
>>>>> tt@TheKey.com
>>>>> (514) 591-9387
>>>>> TheKey.com
>>>>> 
>>>> 
>>>> 
>>>> -- 
>>>> Tim Thomas
>>>> Head of Canada Division
>>>> Please note my email has changed:
>>>> tt@TheKey.com
>>>> (514) 591-9387
>>>> TheKey.com