----==_mimepart_66576250d19db_1ee3f8cef573a449437b Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Elaine, Thank you for getting back to us and it was nice speaking = with you yesterday. Moving forward, our payment processing will run a lot= more smoothly than it has been, and we apologize for the inconveniences = and misinformation. To answer your questions below: 1) What is the em= ail address to which the e-transfer is being sent to? - The email address= to send the E-transfer payments to is etransfer@thekey.com. It does not = need to sent to any other email address other than this one. 2) Is yo= ur e-transfer payments set-up as auto deposit or do you need a password f= or each payment? - There is no password required, as this email address i= s setup for auto deposit. 3) In the e-transfer message, I will includ= e the information to which the payment is being made for, therefore, plea= se confirm why a separate email is required advising you that I've sent a= n e-transfer. If this additional email is deemed necessary, please confir= m the email address to which I need to send the separate email to once I'= ve sent the e-transfer? - etransfer@thekey.com is an automated processor.= Thus, we do need it sent here. You do not need to send it to any other e= mail address. The notation that you stated would be great. If you nee= d any further assistance with this, please let us know. Thank you! = Regards, Marc Atkinson Billing Help Desk 866-226-1702 billing@th= ekey.com 8:00AM-5:00PM EST Monday-Friday On Mon, 27 May at = 7:48 PM , 158127 Bob Curry wrote:=C2=A0 Hi Marc, = I'm finding the emails a bit confusing with regards to the e-transfer o= ption. Please confirm the following in order for me to complete the e-tra= nsfer set-up and pay outstanding bills. 1) What is the email address= to which the e-transfer is being sent to? 2) Is your e-transfer paym= ents set-up as auto deposit or do you need a password for each payment? = 3) In the e-transfer message, I will include the information to which = the payment is being made for, therefore, please confirm why a separate e= mail is required advising you that I've sent an e-transfer. If this addit= ional email is deemed necessary, please confirm the email address to whic= h I need to send the separate email to once I've sent the e-transfer? = Thank you, Elaine On Thursday, May 23, 2024 at 10:24:24 a= .m. EDT, Marc Atkinson wrote: Hi Mrs. Cur= ry, I wanted to follow up on our conversation from yesterday regardin= g payments moving forward. As we discussed, you can please send payments = in via E-transfer. Please do us a favor and email your payment details to= etransfer@thekey.com whenever a payment is made to us. You do not need t= o email paymentapplication@thekey.com. By sending an email to etransfer@t= hekey.com, this will ensure that we recieve your payment as timely as pos= sible and that the payment is applied to Mr. Curry's invoices right away.= Please let us