--0000000000007128a1064d5533c9 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable How far back should we go? This report is back to 2024. On Wed, Mar 18, 2026 at 7:27=E2=80=AFPM Audra Williams = wrote: > Hi Team! > > There are some questions around Tier 1 churn floating around. I wanted t= o > come to the sources and see if you had any insight that we can take back = to > Dr. Shadi that will help paint the picture. > > Here is the report that ELT is looking at: > https://us-west-2b.online.tableau.com/t/mydata/views/GrowthMetricTrends_1= 7337670265940/SOCvsChurn-Actuals > > Best, > -- > Audra Williams > National Director, Quality and Care Innovation > audraw@thekey.com > Mobile: (425) 757-7027 > https://thekey.com > > --0000000000007128a1064d5533c9 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable How far back should we go? This report is back to 2024. On Wed, Mar 18, 2026 at 7:27=E2=80=AFPM Audra Williams < audraw@thekey.com > wrote: Hi Team! There are some questions around Tier 1 churn floating around.=C2=A0 I wa= nted to come to the sources and see if you had any insight that we can take= back to Dr. Shadi that will help paint the picture. Here is the report that ELT is looking at:=C2=A0 https://us-west-2b.online.tablea= u.com/t/mydata/views/GrowthMetricTrends_17337670265940/SOCvsChurn-Actuals Best, -- Audra Williams National Director, Quality and Care Innova= tion =20 audraw@thekey.com Mobile: (425) 757-7027 h= ttps://thekey.com <img width=3D"160" src=3D"https://signature-dev.thekey.com/img/tk_logo_by= hca