--00000000000035793a05f887f65e Content-Type: multipart/alternative; boundary="00000000000035793905f887f65d" --00000000000035793905f887f65d Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Genevieve, In regards to the payment side, we need to get creditcard information from you. This is because our old 3rd party system does not save these details. So in order to add this to our new system, we reached out to get the full details. We can stick to automatic payments which wont require you to do anything however Sylvain brought up that you guys would like to switch to paying bills online? I had mentioned that we are still working on the online payment option and to in the meantime provide us with details so we can charge weekly without accumulating AR. I provided Sylvain with a few options after he had brought this up. Please let me know if you have any further questions, I'm happy to assist in any way. thank you, On Tue, Apr 4, 2023 at 3:37=E2=80=AFPM Coulombe, Genevieve wrote: > Hi Cheryl, > > > > Unfortunately, all of this is the result of poor or lacking communication > of your company=E2=80=99s part and an assumption that we, the clients, ar= e going to > figure out what is happening. If you are introducing changes, let us know > what they are and what decisions we need to make for our situation. > > I wish you could experience it from our perspective. > > > > *Payment Method and Process*: > > > > If we can keep the same payment process, let=E2=80=99s do that. My unders= tanding > from the email from March 30th was that we didn=E2=80=99t need to do anyt= hing. > Refer to the email below and the highlighted text. > > > > Then we received an email on March 31st that we needed to provide the > credit card payment information. I opened up the PAP form and it mentions > an additional 2% fee will be applied, which later on in another email > became 2.5%. Refer to this email: > > > > > > The reasons I wanted to switch to self-payment is because I do not want m= y > dad to incur an additional fee to his already large payments. In order to > avoid using the credit card, I=E2=80=99d have to sign us up for PAD which= is not > manageable since the weekly payments are unpredictable so self-serve usin= g > a debit card would be the best option. =E2=80=93 so as you can see, I am= working > hard to avoid all the obstacles your company created for us. > > > > *New Rates Communication* > > > > The only email I can find from Tim Thomas is this one. For security > purposed whether for my work or personal email accounts, I do not > open/click on anything in an email that is sent to me from someone I don= =E2=80=99t > know. I have never heard of Tim and therefore did not open this. Is this > the communication you were referring to? > > > > > > In conclusion Cheryl, this is just more of the same issue we have been > struggling with when dealing with this company. > > > > Gen > > > > This message, including attachments, is confide