Weekly VA metrics - 05/15/2025

From: <miranda.norman@thekey.com>
To: "'Audra Williams'" <audraw@thekey.com>, <tiffani.tilton@thekey.com>, "'Melissa Reyes'" <melissa.reyes@thekey.com>, "'Ashley Mirone'" <amirone@thekey.com>, <RegionalDirectors@thekey.com>, <SalesLeadership@thekey.com>, <GeneralManagers@thekey.com>, <SalesLeadership@thekey.com>
CC: "'Michelle Schefter'" <michelle.kenaga@thekey.com>, "'Dylan Hodson'" <dylan.hodson@thekey.com>, "'Miranda Norman'" <miranda.norman@thekey.com>, "'Lauren Ada'" <lauren.ada@thekey.com>, "'Jeannie Ortiz'" <jeannie.ortiz@thekey.com>, "'DeAnna Brown'" <deanna.brown@thekey.com>, "'Alejandro Aponte'" <aaponte@thekey.com>, "'Loc Tran'" <ltran@thekey.com>, "'Laszlo Kovacs'" <laszlo.kovacs@thekey.com>, <fpa@thekey.com>, "'Mansi Mehta'" <mmehta@thekey.com>
Date: Fri, 16 May 2025 11:15:42 -0400
Folder: INBOX

📎 image001.png; VA Metrics - 2025.05.15.xlsx; VA Metrics Deck 2025.05.15.pptx

Hi All,

Please see attached for the weekly VA metrics for Week 05/15/25, viewed from a Billing and Accounts Receivable perspective, as well as the Year-to-Date (YTD) VA stats (excel sheet provided).

Exciting Update!
Los Angeles and Houston have officially started servicing their first VA clients! 🎉 This is a significant milestone and a testament to the hard work and dedication of our teams in those regions.

As a reminder, our credentialing is done at the state level, so let's stay focused on expanding within the markets where we are already credentialed.

Love seeing this momentum—let’s keep the growth going!

Great news! We’ve updated our VA Credentialing Spreadsheet and added a new tab labeled Full NPI List to make it easier to identify NPIs in a more user-friendly format. This should help eliminate any confusion surrounding NPIs. <https://docs.google.com/spreadsheets/d/1l_-lxC0geZ9Qp3Ta1Vb9et3M0LglhqDpJ2bYhw0PoSQ/edit?usp=sharing> Link Located Here.

Quick Reminders Regarding NPIs:

* NPI Changes as of August 2024:

* TheKey of California: Updated from NPI 1851647374 to 1700539632.

* Current authorizations under the old NPI remain valid and will transition upon renewal.
* New and renewed authorizations are being processed under the updated NPI.

* TheKey of Washington: Correct NPI is 1811640139 (previously using California’s old NPI). There are no issues with addresses in Triwest.

We’ve also included a quick FAQ guide in the attached PowerPoint to address common questions and help guide you on how to best get updates for VA credentialing, authorizations, and other related topics.

As always, our team is committed to maintaining a strong, transparent, and collaborative relationship. We’ve built tools like the credentialing tracker and weekly metrics to provide real-time visibility, and we’re always happy to provide additional support where needed.

Please let me know if you have any questions. If you’d like to schedule a monthly touchpoint to review the metrics together, I’d be happy to coordinate a time that works for everyone.

Best Regards,

Miranda Norman

Claims and Submissions Manager | TheKey

Direct Line: 901-593-1433

<http://www.thekey.com/>

Weekly VA metrics - 05/15/2025

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