Hi Joey, I was working with Karthik to get the PC reassigned. The device has been offline for 6 months and is causing Jumpcloud to not sync, allowing us access. I am working with JumpCloud support to see if there is a fix. Thanks, Craig Ackerson
On
Tue, 21 Nov at 2:51 PM
, Karthik Sekar <itsupport@thekey.com> wrote:
Hi JosephTaylor,
Please provide the phone number of the cell phone. It will help us to tag the Phone to your colleague
Warm Regards,
Karthik Sekar
Service Desk Engineer Contact IT Support 8 am-9 pm EST @ (888)838-1955 | hca.freshdesk.com
TheKey.com
Karthik.sekar@thekey.com
On
Mon, 20 Nov at 8:48 AM
, Karthik Sekar <itsupport@thekey.com> wrote:
Hi JosephTaylor,
Greetings! Thank you for sending the request to ServiceDesk
Please submit the onboarding form.
Warm Regards,
Karthik Sekar
Service Desk Engineer Contact IT Support 8 am-9 pm EST @ (888)838-1955 | hca.freshdesk.com
TheKey.com
Karthik.sekar@thekey.com
On
Fri, 17 Nov at 3:02 PM
, Karthik Sekar <itsupport@thekey.com> wrote:
Hi JosephTaylor,
Greetings! Thank you for sending the request to ServiceDesk
Please submit the onboarding form.
Warm Regards,
Karthik Sekar
Service Desk Engineer Contact IT Support 8 am-9 pm EST @ (888)838-1955 | hca.freshdesk.com
TheKey.com
Karthik.sekar@thekey.com
On
Fri, 17 Nov at 11:24 AM
, JosephTaylor <joey.taylor@homecareassistance.com> wrote:
Good Morning, We have a new employee starting in the Montreal Office (Wendy Loper) next week on Wednesday the 22nd of November. I have a laptop and cellular phone from old employees who are no longer with The Key. Would it be possible to reset the laptop and cellular phone in order to add them to Wendy's name and email? Laptop: Lenovo ThinkPad Compliance ID: TP00116F Factory: JVHFC1 P/N: SL11H55466 Serial Number: PF-3V3KVE Type Number: 21EB-001PUS iPhone: Model: A1784 FCCID: BCG-E3092A IC: 579C-E3092A
Thank you, Joey Taylor
General Manager Montreal
514-907-5065
TheKey.ca