----==_mimepart_680ba889ce1b8_2403f9f5002b10414481051 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Good Day, We have had this ticket open since February and have yet to= receive the entire copy of the CCA. Could you please confirm whether we = have received the CCA from the client? In our last communication, she ind= icated that it would be mailed on March 10, 2025. Considering the timelin= e, we should have received it by now. Could we please get an update on th= is request?=C2=A0 Thank You,=C2=A0 Jeannie Ortiz Finance Onboarding = & Experience Manager jeannie.ortiz@thekey.com=C2=A0 Phone: 866-226-1702= |Fax: 813-693-5625 |Email:=C2=A0ltci@thekey.com=C2=A0 = = On Fri, 28 Mar at 1:16 PM , Jeannie Ortiz = wrote: = Good Day, = = I am following up on the paperwork for Lesley Ann. Did we happen to rece= ive the documents in email yet?=C2=A0 = = = Thank You,=C2=A0 Jeannie Ortiz = Finance Onboarding & Experience Manager = jeannie.ortiz@thekey.com=C2=A0 = = Phone: 866-226-1702|Fax: 813-693-5625 |Email:=C2=A0ltci@thekey.com=C2=A0 = = = = = = = On Tue, 18 Mar at 10:23 AM , Erea=E2=80=99unah Thomas wrote: = Good Morning, = = Checking the status. = = Kind Regards, = = Ereaunah Thomas=C2=A0 = Email:=C2=A0ltci@thekey.com = = PH: 855-205-8007=C2=A0 = Fax: 813-693-5625 ----==_mimepart_680ba889ce1b8_2403f9f5002b10414481051 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Good Day, We have had this ticket open since February and have yet= to receive the entire copy of the CCA. Could you please confirm whether = we have received the CCA from the client? In our last communication, she = indicated that it would be mailed on March 10, 2025. Considering the time= line, we should have received it by now. Could we please get an update on= this request?=C2=A0 Thank You,=C2=A0 Jeannie Ortiz Finance Onboarding & Experience Manager jeannie.ortiz@thekey.com=C2=A0 Phone: 866-226-1702|Fax:= 813-693-5625 |Email:=C2=A0 ltci@thekey.com =C2=A0 On Fri, 28 Mar at 1:16 PM , Jeannie Ortiz &l= t;clientservice@thekey.com> wrote: Good Day, I am following up on the paperwork for Lesley Ann. Did w= e happen to receive the documents in email yet?=C2=A0 Thank You,=C2=A0 Jeannie Ortiz Finance Onboarding & Experience Manager jeannie.ortiz@thekey.com=C2=A0 Phone: 866-226-1702|Fax:= 813-693-5625 |Email:=C2=A0 ltci@thekey.com =C2=A0 <img src=3D"https://ci3.googleusercontent.com/proxy/wEJEqVPGg4J91w= CsbY-DIjgycOvZPYbeie-E6WSayZso_cmcCX_oH_b7FY0N7q9Ae2xTOXYL-xBSjysXhCuieob= BoA=3Ds0-d-e1-ft#https://signature.thekey.com/img/tk_logo_sig.png