--00000000000024a0ca061857d34f Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Sorry sorry Tim. Should be able to take a look at this after today, once the new intake process is stabalized. GW Gabrielle Wolfe * Head of Contact Center* gwolfe@thekey.com +1-360-502-3020 TheKey.com [image: TheKey] On Mon, May 13, 2024 at 8:47=E2=80=AFAM Timothy Thomas wrot= e: > Gabrielle, I know you've been busy with the changes to Intake in the US > but can we get a timeline for when we can go live in Calgary? > > Our on-call manager is leaving on maternity in two weeks, so we really > need confirmation. > > Thanks > > On Tue, May 7, 2024 at 11:53=E2=80=AFAM Timothy Thomas wr= ote: > >> Hi Gabrielle, >> >> Following up on our pilot for Calgary. When do you think we can get this >> started? >> >> In the meantime, >> I'm working on a cheat sheet for your agents to assist with their Canada >> calls. >> >> On Tue, Apr 16, 2024 at 11:53=E2=80=AFAM Chuck Terlesky >> wrote: >> >>> Hi Gabrielle, >>> >>> Our Calgary and Winnipeg markets would like to take the initial steps t= o >>> move forward with an audit to start with Frax. We have made some match >>> criteria adjustments and should have our ClearCare set up and ready by = this >>> Friday. >>> >>> Can we book a call to review all the necessary details and set a >>> "go-live" time for Frax to take over? >>> >>> Let me know what works best for you. >>> >>> Regards, >>> Chuck >>> >>> -- >>> Chuck Terlesky B.A., CCPE >>> General Manager >>> Winnipeg and Calgary >>> >>> Calgary: 403-301-3777 >>> Winnipeg: 204-489-6000 >>> >>> TheKey.ca >>> >>> [image: TheKey] >>> >>> >> >> -- >> Tim Thomas >> Head of Canada Division >> *Please note my email has changed:* >> tt@TheKey.com >> (514) 591-9387 >> TheKey.ca >> [image: TheKey] >> > > > -- > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com > (514) 591-9387 > TheKey.ca > [image: TheKey] > --00000000000024a0ca061857d34f Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Sorry sorry Tim.=C2=A0 Should be able to take a look at th= is after today, once the new intake process is stabalized. GW Gabrielle Wolfe Head of Contact Center gwolfe@thekey.com +1-360-502-3020 TheKey.com <a href=3D"https://homecar