--00000000000077b0d206091c0802 Content-Type: multipart/alternative; boundary="00000000000077b0d106091c0801" --00000000000077b0d106091c0801 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I saw that come in - I'm not sure this is an actual client. I will follow up with the client success manager about any client moving to a facility. To my knowledge, we haven't had a client leave our services as soon as they entered a facility. It seems like a disgruntled caregiver. I'll let you know if I get any other information from the CSM. Regards, Chuck On Wed, Nov 1, 2023 at 11:42=E2=80=AFAM Megan Heinen w= rote: > Hello, > > I regret to inform of a new negative review below. I flagged it, but I > recommend your team try to remedy this offline. Please let me know that > outcome. We can post a public reply if flagging or reaching out doesn't > work. Thanks! > > Best, > Megan > > [image: Screenshot 2023-11-01 at 10.41.19 AM.png] > > -- > Megan Heinen > Head of Consumer Marketing > * Please note my email has changed: * > mheinen@thekey.com > (650) 416-1526 Ext. 181526 > TheKey.com > [image: TheKey] > --=20 Chuck Terlesky B.A., CCPE General Manager/Regional Caregiver Ambassador for Canada 403-301-3777 TheKey.ca [image: TheKey] --00000000000077b0d106091c0801 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I s= aw that come in - I'm not sure this is an actual client. I will follow = up with the client success manager about any client moving to a facility. T= o my knowledge, we haven't had a client leave our services as soon as t= hey entered a facility. It seems like a disgruntled caregiver. I'll let= you know if I get any other information from the CSM.=C2=A0 Regards, Chuck On Wed, Nov 1, 2023 at 11:42=E2=80= =AFAM Megan Heinen < mheinen@thekey.com > wrote: Hello,=C2=A0 I regret to inform of a new negative review below. I flagged it= , but I recommend your team try to remedy this offline. Please let me know = that outcome. We can post a public reply if flagging or reaching out doesn&= #39;t work. Thanks! Best, Megan -- Megan Heinen Head of Consumer Marketing Please note my email has changed: mheinen@thekey.com (650) 416-1526 Ext. 181526 <font style=3D"font-family:Aria