--0000000000007eb9e805ec897f5e Content-Type: text/plain; charset="UTF-8" Hi all, Thank you to everyone for all of the help with responding to the various inquiries I have received back from clients after emails and letters were distributed (and for the help with the ones I'm sure I didn't hear about). We are approaching the implementation date of the rates, so I want to ensure all teams are on track to get rates updated in Clearcare and to provide an adjustment to effective dates that was made to a small portion of letters. In the tracking spreadsheet here: https://docs.google.com/spreadsheets/d/1KAYFq0_tNk1oWUL9Y-ZPS0wxglB2iwxK3WL2nxY7gjk/edit#gid=1683091659 I have updated *column A* with a column for you and your teams to indicate clients where exceptions were made to retain the client after letters and emails went out. Please mark those clients with a 'x'. *Column B *has been updated with the *effective date communicated to the clients*. There are a few cases *where there was no email to send the letter to or emails that kicked back as undeliverable the effective date of those cases were changed to 11/21 to allow for proper mailing time per our legal team. *I have called out those clients specifically with an updated effective date in column B, or you can reference who they are in this folder: https://drive.google.com/drive/folders/1XabDMOXw2yYYocEHxLrSUyT6M90lH1R2?usp=sharing I am updating the other folder of PDFs to remove this population to avoid confusion, but please don't hesitate to reach out if you want to confirm any of the rates/effective dates/etc. As I mentioned in our meetings, I do encourage you to continue to communicate these rate changes to any important clients in the population. While I can confirm all communication has gone out, you never know if emails go to spam or letters are accidentally tossed for some individuals. Again, please reach out with any questions/issues and thank you for all of your collaboration on this. -- Ben Lewis Director, Analytics and Reporting benjamin.lewis@TheKey.com (858) 945-4975 TheKey.com [image: TheKey] --0000000000007eb9e805ec897f5e Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi all, Thank you to everyone for=C2=A0= all of the help with responding to the various inquiries I have received ba= ck from clients after emails and letters were distributed (and for the help= with the ones I'm sure I didn't hear about). We are approaching the implementation=C2=A0date of the rates, so I want= to ensure all teams are on track to get rates updated in Clearcare and to = provide an adjustment to effective dates that was made to a small portion o= f letters. In the tracking spreadsheet here:=C2=A0= https://docs.google.com/spreadsh= eets/d/1KAYFq0_tNk1oWUL9Y-ZPS0wxglB2iwxK3WL2nxY7gjk/edit#gid=3D1683091659 I have updated column A =C2=A0with a colu= mn for you and your teams to indicate clients where exceptions were made to= retain the client after letters and em