--0000000000005098b30630b9ef4b Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim - Please see Montreal feedback below. ---------- Forwarded message --------- From: The Key CEO Date: Wed, Mar 19, 2025 at 2:27=E2=80=AFPM Subject: Fwd: A Message from TheKey=E2=80=99s CEO =E2=80=93 We Appreciate Y= ou To: Melissa Reyes , Derek Gordon ---------- Forwarded message --------- From: Bernard J Shapiro, Dr. Date: Wed, Mar 19, 2025 at 3:20=E2=80=AFPM Subject: Re: A Message from TheKey=E2=80=99s CEO =E2=80=93 We Appreciate Yo= u To: CEO Thank you for this opportunity. In general,I have been satisfied with the service provided by The Key. My contact with The Key is Dominique Jacobs, and she provides excellent service. When she is unavoidably away, the decline in service quality is notable. With regard to the caregivers,I have a few suggestions 1. It would be helpful if each caregiver took the trouble to say hello and goodbye at the beginning and end of each shift. 2. I would suggest that an essential for all caregivers - other than those overnight - to have at least minimal cooking skills. Do they know how to warm up prepared foods without drying the food up? Can they make an omelette? Can they broil a steak? etc etc 3. Could the caregivers interact with each other in such a way so that I am not left with wondering whose advice to take. 4. Each caregiver should keep an eye open for supplies that the patient at need such as diapers, non/prescription creams so that there is time for ordering a new supply. 5. It would be helpful if each caregiver tried to engage with the patient as much as possible. In my experience,some do and some do not. 6. Each caregiver should know how to make a bed properly. Thank you for this opportunity. I trust you will use this confidential response with appropriate care. Bernard Shapiro Sent from my iPhone On Mar 19, 2025, at 7:02=E2=80=AFAM, CEO wrote: =EF=BB=BF You don't often get email from ceo@thekey.com. Learn why this is important [image: TheKeyCompanyLogo] OFFICE OF THE CEO I hope this finds you well. On behalf of TheKey, I want to extend my heartfelt gratitude for entrusting us with Bernard and Lois Shapiro=E2=80= =99s care. We recognize that choosing a home care provider is a deeply personal and important decision, and we are truly honored to be part of your journey. At TheKey, our mission is to provide compassionate, professional, and personalized care that enhances the quality of life for our clients and their families. We value open communication and believe that collaboration with families is key to exceptional care. I would personally like to invite you to share any feedback, concerns, or suggestions that can help us continue to improve our service. Your insights are invaluable in helping us provide the best possible experience. You can reach me directly by responding to this email or at *ceo@thekey.com *. Once again, thank you for allowing us to be part of your family=E2=80=99s