--00000000000006c98405e60c28cf Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Great, thank you. Looking forward to the feedback and seeing how the test goes! Best, Tori On Fri, Aug 12, 2022 at 10:21 AM Timothy Thomas wrote: > Perfect. Thanks Tori. > > I=E2=80=99ll work with the local teams to get this implemented in orienta= tions. > We=E2=80=99re kicking off a testing campaign with 50 cgs in Montreal next= week. > > > On Thu, Aug 11, 2022 at 8:45 AM Tori Porter-Martin tori.portermartin@thekey.com> wrote: > >> Hi Tim, >> >> The training video has been replaced by built-in =E2=80=9CHow-To=E2=80= =9D slides in the >> app. There are five introductory slides that appear when someone signs i= n, >> and then seventeen additional slides under the Account -> How-To menus. >> These walk through all the app features and how to use them. >> >> HR is now referencing the slides in the new caregiver onboarding, and >> they are introduced to office staff during office app onboarding >> presentations. >> >> The slides can be accessed here for reference: >> https://docs.google.com/document/d/1afRPPV2dys_NDsU0cmxSlOjbFRjKsrHAmDtw= khAOQ1M/edit >> >> Thanks, >> Tori >> >> On Thu, Aug 11, 2022 at 8:24 AM Andy Feldman wrote= : >> >>> +Amy Freeman +Tori Porter-Martin >>> >>> >>> Tori, please connect with Tim on the training protocol for Caregiver >>> Connect rollouts. Thank you! >>> >>> On Wed, Aug 10, 2022 at 11:25 PM Angie Markwell >> angie.markwell@thekey.com> wrote: >>> >>>> Hi Andy see Tim request. >>>> >>>> On Fri, Aug 5, 2022 at 10:10 AM Timothy Thomas wrote: >>>> >>>>> As we're about to roll out the app in Canada, does anyone know if >>>>> there is a walk through video that was created for caregiver training= ? >>>>> >>>> >>>>> On Thu, Aug 4, 2022 at 9:43 PM Kimberly Guerci >>>>> wrote: >>>>> >>>>>> Long Island is about 55% usage and we have similar issues to what Ki= m >>>>>> described for those that don't use it. I also noticed when I went i= nto the >>>>>> detail view, there is 0% for the RNs that are in the schedules which= may be >>>>>> skewing the percentages somewhat. Their shifts are added manually f= or >>>>>> billing so they would never be using the app. Not sure if there is = a way >>>>>> to pull these out of the data so we can get a better picture of >>>>>> the percentage of use - which still needs to improve even with those= shifts >>>>>> removed. I imagine Kim & Cathy have similar issues in their regions = if they >>>>>> are billing for visits. >>>>>> >>>>>> Steps was not able to use the app consistently this week due to >>>>>> consolidation and it took some time to get the CGs back in the app. >>>>>> Mavencare is not on our system yet. >>>>>> >>>>>> On Thu, Aug 4, 2022 at 9:01 PM Kim Kranwinkel >>>>> kimberly.kranwinkel@thekey.com> wrote: >>>>>> >>>>>>> After my conversation with the team we appear to have a few areas >>>>>>> that are impacting the usage: >>>>>>> 1. Prepaid cell service - >>>>>>> 2. Older s