--000000000000a348d8064c2bf9c8 Content-Type: multipart/alternative; boundary="000000000000a348d7064c2bf9c7" --000000000000a348d7064c2bf9c7 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim, Can you confirm if Uber access resumed as Uber stated yesterday? I meant to check with you yesterday but it slipped my mind. *Thank you!* *Lyndsey Organ* Senior Manager, Accounting | *TheKey* Mobile: 316.253.6494 On Fri, Feb 27, 2026 at 1:22=E2=80=AFPM Timothy Thomas wrot= e: > Thanks for the update. > > On Fri, Feb 27, 2026 at 2:08=E2=80=AFPM Lyndsey Organ > wrote: > >> Hi Tim, >> >> I wanted to provide an update on the current service disruption with >> Uber. We fully recognize how much this is impacting your team=E2=80=99s = operations, >> and we are working urgently to resolve it. >> >> An has been aggressively pursuing a resolution, though we are currently >> navigating some communication hurdles with the vendor. Since they lack a >> direct phone line, we are escalating through multiple email channels to >> bypass the delay. I=E2=80=99ve looped you into our latest outreach so yo= u can see >> the status of the reinstatement request in real-time. >> >> We appreciate your patience while we push to get things back on track. >> >> >> *Thank you!* >> >> >> >> *Lyndsey Organ* >> >> Senior Manager, Accounting | *TheKey* >> >> Mobile: 316.253.6494 >> >> [image: image.png] >> >> >> >> >> On Fri, Feb 27, 2026 at 10:10=E2=80=AFAM Timothy Thomas = wrote: >> >>> @Geraldine Terlecki Could you please help >>> resolve this issue? We're two days into an Uber outage. >>> >>> On Thu, Feb 26, 2026 at 11:44=E2=80=AFAM Timothy Thomas = wrote: >>> >>>> This significantly impacts our operation. We need this resolved ASAP >>>> please. >>>> >>>> On Thu, Feb 26, 2026 at 9:17=E2=80=AFAM Chuck Terlesky >>>> wrote: >>>> >>>>> Hi An, >>>>> >>>>> Could you provide an update? Last night, our Uber account was still >>>>> being declined. >>>>> >>>>> I really appreciate any help you can provide. >>>>> Chuck >>>>> >>>>> On Wed, Feb 25, 2026 at 10:45=E2=80=AFAM wrote: >>>>> >>>>>> Hi Lyndsey, >>>>>> >>>>>> >>>>>> >>>>>> I=E2=80=99ve reached to Uber . I will provide update once I hear bac= k from >>>>>> them. >>>>>> >>>>>> >>>>>> >>>>>> Thanks, >>>>>> >>>>>> >>>>>> >>>>>> An Ly >>>>>> >>>>>> Accounts Payable Manager| *TheKey* >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> *From:* Lyndsey Organ >>>>>> *Sent:* Wednesday, February 25, 2026 9:38 AM >>>>>> *To:* Timothy Thomas ; Higinio Lopez >>>>> higinio.lopez@thekey.com>; An Ly >>>>>> *Cc:* Sharon Speirs ; Chuck Terlesky >>>>> cterlesky@thekey.com>; Dennis Fancy ; Joey Taylor >>>>>> ; Timon Page >>>>>> *Subject:* Re: Uber Issues Canada >>>>>> >>>>>> >>>>>> >>>>>> @An Ly - Can you work with our Uber rep to see >>>>>> why we are down and send an update to this group once it's figured o= ut? >>>>>> >>>>>> >>>>>> >>>>>> *Thank you!* >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> *Lyndsey Organ* >>>>>> >>>>>> Senior M