----==_mimepart_69c6c8b4d498b_24a164b1368318037af Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Shawntel, Chuck, & Tim, =E2=80=8BWe wanted to reach out to provide= the current account balance statement for the Albo's. I just checked our= emails and Etransfer logs and do not see any recent Etransfer payments f= rom Candice. The last payment we received was that $3,000.00 payment from= 2 Friday's ago, 3/13. May your office please review the current bala= nces and advise if we're still pushing for full payment or suspension of = service, if full payment is not received? The balance is going to continu= e to accumulate because all biweekly invoices are either denied in full o= r partially denied due to the multiple care agencies. We are hoping we ca= n clear the balances in full with a one-time payment, but I'm sure we can= arrange multiple payments, if need be. All in all, we feel that Cand= ice is only going to respond to notices of service suspension. We would p= refer if your office relayed that information to Candice but if you would= like Lito to do so, please let us know. Thank you! Mary Albo = Ray Albo Regards, Marc Atkinson Team Leader = Customer Contact & Collections Center 866-226-1702 - Main Line 239-264= -1290 - Direct Line marc.atkinson@thekey.com =0D =0D On=0D Wed, 25 Feb at 9:17 AM=0D , Collections Team wrote:=0D =0D =0D =0D ---------- Forwarded message --------- =0D =0D =0D =0D From: candicea@shaw.ca Date: Mon, Feb 23, 2026 at 12:= 49=E2=80=AFPM Subject: Re: Mary and Ray Albo | Invoices 1231897, 1244341= , 1242689, 1226207 To: Lito Delapena =0D =0D =0D =0D =0D =0D =0D =0D =0D Hello, =0D =0D =C2=A0 I've been trying to unravel your most resent billing. =0D =0D =0D =0D =0D Invoice=C2=A0 1244341 for Mary Albo=C2=A0 =0D =0D Service date Jan 12 to 23 , 2026 =0D =0D =0D =0D =0D Service date Jan 14th=C2=A0is charged on two invoices for the same servic= e period. INV 1244341 and again on INV 1231897=C2=A0 =0D =0D Service date Jan 15th=C2=A0is charged on two invoices for the same servic= e date . INV 1244341 and again on INV=C2=A0 1231897 =0D =0D Service date=C2=A0 Jan=C2=A0 =C2=A016th=C2=A0 =C2=A0is charged on two inv= oices for the same service date . INV 1244341 and again on INV=C2=A0 1231= 897 =0D =0D Service date=C2=A0 Jan 19th=C2=A0 =C2=A0 is charged on two invoices for t= he same service date . INV 1244341 and again on INV=C2=A0 1231897 =0D =0D Service date=C2=A0 Jan=C2=A0 =C2=A0 21st=C2=A0 =C2=A0is charged on two in= voices for the same service date . INV 1244341 and again on INV=C2=A0 123= 1897 =0D =0D Service date=C2=A0 Jan=C2=A0 =C2=A0 22nd=C2=A0 =C2=A0is charged on two in= voices for the same service date . INV 1244341 and again on INV=C2=A0 123= 1897 =0D =0D Service date=C2=A0 Jan=C2=A0 =C2=A0 =C2=A023rd=C2=A0 =C2=A0is charged on = two invoices for the same service date . INV 1244341 and again on INV=C2=A0= 1231897 =0D =0D =0D =0D =0D Invoice 1246353 for Ray Albo=C2=A0 =0D =0D Service date