--000000000000402653062516a851 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable That would be the only way I can think of that an after hours call would=E2= =80=99ve gotten to her specific voicemail. If she can forward those calls/messages to me, I can see what I can find in reporting to help confirm. On Tue, Oct 22, 2024 at 3:29=E2=80=AFPM Timothy Thomas wrot= e: > Are we sure these were direct calls? > > On Tue, Oct 22, 2024 at 4:26=E2=80=AFPM Mark Warner > wrote: > >> Yes, the lines are set up correctly. If calls are coming to her specifi= c >> 8x8 number, answering service forwarding does not apply. Answering serv= ice >> forwarding applies ONLY when calls are routed through the IVR/Automated >> Attendant in Closed Hours. Calls directly to a user's 8x8 number will r= ing >> the user or go to their voicemail if not answered 24 hrs/day. >> >> On Tue, Oct 22, 2024 at 3:20=E2=80=AFPM Timothy Thomas w= rote: >> >>> Hi Mark, >>> >>> Our on-call manager in Montreal received several calls last night that >>> came in directly to her line. Was the answering service properly set up= for >>> this market? >>> >>> All the other Canadian markets worked perfectly. >>> >>> Thanks! >>> >>> ---------- Forwarded message --------- >>> From: Joey Taylor >>> Date: Tue, Oct 22, 2024 at 3:39=E2=80=AFPM >>> Subject: Fwd: Missed Clock-Out Mon 10/21 2p EDT (Montreal) >>> To: Timothy Thomas >>> >>> >>> >>> >>> ---------- Forwarded message --------- >>> From: Mina Levy >>> Date: Tue, Oct 22, 2024 at 12:02=E2=80=AFPM >>> Subject: Fwd: Missed Clock-Out Mon 10/21 2p EDT (Montreal) >>> To: Joey Taylor >>> >>> >>> Hey Joey, >>> The following is the message I received from Thecla last night. I >>> apologise for the confusion. I think I may have confused her 9pm call w= ith >>> her 2pm call to clock out. She also called at 9pm on Sunday. I must hav= e >>> been confused as she calls quite often. lol... I apologise for the mist= ake. >>> >>> ---------- Forwarded message --------- >>> From: Thecla A. >> montreal+03cfce9c7534489397c413bfbfe655d8+3A@clearcaremail.ca> >>> Date: Mon, Oct 21, 2024 at 9:08=E2=80=AFPM >>> Subject: Re: Missed Clock-Out Mon 10/21 2p EDT (Montreal) >>> To: >>> >>> >>> Thank you so much >>> >>> This message was sent via SMS by Thecla A. (+14388755428) in response t= o >>> the following conversation: >>> Mina L.: >>> Will do. Have a nice night Thecla. >>> >>> On Mon, Oct 21, 2024 at 9:02=E2=80=AFPM Thecla A. >> montreal+3c31726b51994837b098c9b1f59f0eee+3A@clearcaremail.ca> wrote: >>> -- >>> Thecla A.: >>> Hi please can you clock out for me thank you >>> -- >>> Thecla A.: >>> Hi sorry please can you clock out for me thanks >>> -- >>> Home Care Assistance of Montreal: >>> Missed Clock-Out Mon 10/21 2p EDT (Montreal) >>> Cl: Erna M. 514-892-0523 >>> Cg: Thecla Asonganyi 438-875-5428 >>> >>> >>> --- >>> >>> Home Care Assistance of Montreal >>> , , , >>> >>> unsubscribe >>> >>> >>> >>> -- >>> >>> Joey Taylor >>> >>> *Directeur G